Having had the Rose 130 for 3 months I can confirm there has been no single issue.
It’s good to see that Rose products continue to be updated where possible issues are showing up.
2 Likes
Thank you for your positive feedback about HiFi ROSE.
We will continue striving to show you even more advanced improvements in the future.
Lucky you, I just brought my RS130 for the third major repair in 12 months. After swapping the input/output- and main-board this morning it deveolped drop outs and the screen shut off. I tried to restart the device but the screen remained dark and it could no longer be detected by the app. I even tried entering the IP address manually with no success. Disconnecting the unit from mains for a few minutes also had no effect. At least I have my trusty CocktailAudio X50Pro as backup. I think I’ll stick to that until the RS130 is repaired and I’ve got it sold.
I’ve been into hifi for over 50 years and had loads of equipment in that time. The RS130 is by far my worst experience in terms of quality and reliability.
1 Like
If making any changes to my audio system, cables etc I always have everything powered off.
I do think if you have had 3 major repairs in 12 months and within the warranty period a new unit should be supplied.
Reliability gives the customer confidence in a product.
Without the data it would be impossible to say if a product is more reliable or not in comparison with other audio brands.
I hope you get things sorted, at the end of the day it’s all about enjoying the music.
I have had my 201 for over 4 years and I have used it nearly every day.
It has never had a single fault.
Dear HiFi Rose users
We sincerely apologize for the inconvenience you have experienced.
We will strive to repay your patience with improved hardware and software going forward.
ose users
Thanks for your response but I’m not sure what you mean. Is improved hardware available and will you supply and advise the Swiss distributor to upgrade or exchange my RS130?
What I meant by improved hardware is not that your RS130 can be upgraded by the distributor in the country where you purchased it.
Rather, it means that we are collecting customer feedback and concerns, and we will use them to develop better products in the future.
@ROSEHAN
Well that is good but it doesn’t help me build confidence regarding my RS130. It needed a new input/output board upon unboxing and had the same issue again 3 months later. At the same time it got a new mainboard and now another 9 months later the screen quit working and when switching the power on the only thing that happens is that a relay clicks.
To be honest I would have expected to receive a new unit for exchange when it didn’t work straight out of the box. 3 major defects in 12 months is not acceptable and just replacing the failed parts with the same ones does not work for me. I have no reason to believe that the problems have been addressed and that the unit will keep working when the warranty has expired.
1 Like
If your RS130 was faulty out of the box, then your are entitled to a new replacement unit, Rose should authorise a replacement with your dealer rather than just send messages of inaction on a forum. I am not sure where you are based, I am in the UK - you should never have authorised a repair if the unit was effectivley - DOA
I have had the RS130 for a couple of years, it has not been trouble free, but it has been manageable. Before I upgraded my network, the screen would go blank but continue to stream music, just small niggles that required a factory reset, the blank screen problem was getting worse (I was using a 1G copper connection via an old Netgear Switch setup). I now have a Unify 10G network and the RS130 is connected from a 10G SFP+ port to the RS130 1G SFP using LC-LC fiber. Since that upgrade all the niggles I had are completely gone - it has been rock solid.
Unfortunately in Switzerland consumer laws are not so good, meaning it is not so easy to demand an exchange unit under the described circumstances. The infrastructure (LAN) has nothing to do with the problems I reported as the backup device (CocktailAudio X50Pro) works without problems.
Sorry to hear that, I agree your issues are fundamentally hardware based problems, I was just highlighting my experience with the RS130 - My old Netgear LAN works flawlessy with all my other streaming devices, including my Cambridge Audio 851n streamer - I will never know why the upgrade to a Unify Network fixed the blank screen problem.