'No members found'?

Just created a hifi rose acount, for my Hifi Rose - RS250A, but when I try and log in on my iphone roseconnect app, I get a consistent ‘No members found’ message. What can I do?

N.B. Not a very good first experience with hifi rose. :frowning:

@Meimei

We apologize for any inconvenience caused.

Please answer a few questions.

  1. Please tell me the email account you used to create your Rose account.
  2. Is it correct that you performed Rose device–>Settings–>User account–>sign up?
  3. If you still cannot register as a member, please send your email address and nickname to the email address below.
    eunseong96@citech.kr