Not able to login to my Rose account

Support
#1

After repairs to my Rose150 ( and reset to factory settings )
I’m not able tot login anymore.

I tried to make a new account but i got a message Duplicate check.

Help please

#2

@Remy

We apologize for any inconvenience caused during use. If you tell us the part that does not work in the email below, we will respond kindly.
Before that, there are a few things to check.

  1. Have you signed up for a Rose account?
    Rose device–>Settings–>User Account–>Sign up
  2. You have signed up, but can’t log in?
    When registering as a member, you may enter the password only once, so you may have entered the wrong password when registering.
    RoseConnect app–>Settings–>My page–>Find ID/Password
  3. If the method above doesn’t work, please let me know the email address you used to sign up for Rose.
    We will send you a temporary password.

Please send your email address to eunseong96@citech.kr when registering for a membership or problem.

Thank you

#3

I did send a mail with my email adresss but no one is responding

#4

@Remy

I have replied to your email. Please check your email

Thank you

#5

Thank you.

My is Rose is working again like a charm :slight_smile:

The problem is solved.
It was my own mistake. (forgot wich e-mail account to use and so on )

Thanks again for you patience.

Remy