@ROSEHAN @moderators
At this point, it has become very clear that nothing is going to fundamentally change with HiFi Rose. The most concerning part is that this forum remains the only support channel the brand provides, yet instead of offering reliable guidance or meaningful technical assistance, the quality of support has steadily declined.
More and more users are reporting hardware issues, while the software continues to suffer from long-standing bugs, missing features, and minimal follow-through. Problems linger for months or even years without resolution, and the majority of updates lack depth, clarity, or substance.
What we have now is not a proper support system — it has become a user-driven troubleshooting space, where community members attempt to help each other with limited information. Too often, it feels like the blind leading the blind, because the company itself is not stepping in with the expertise or transparency needed to resolve these issues.
HiFi Rose once had the opportunity to become a standout brand, but without meaningful customer support, sustained software development, and consistent engagement, that potential is slipping away. The community deserves better. Right now, it is painfully evident that the commitment to real improvement simply isn’t materializing.
@duffer5
Duffer5 Wrote:
@ROSEHAN @moderators ,
Thank you for the response, but I need to be direct: this reply does not meaningfully address the core concerns raised in the open letter, nor does it reflect the level of transparency and accountability the community has repeatedly requested.
Your message essentially re-states the same generalized explanations we’ve seen for years — explanations that have not translated into visible improvement, follow-through, or clearer communication. The community’s frustration is not about a single feature or delay; it is about a long-standing pattern of non-specific answers, shifting timelines, and limited engagement.
To be clear:
1. “Not technically feasible” and “internal priorities” have become blanket phrases.
These statements are offered without detail, context, or explanation. Competitors with less expensive hardware have solved problems that HiFi Rose continues to call “challenging.” The community is asking for clarity, not generic reassurances.
2. Bug fixes are expected — not a substitute for progress.
Saying “we are continuously improving stability” is not an answer to why advertised features, long-promised integrations, and long-standing requests still have no concrete timetable or resolution.
3. Tidal connect and to a lesser degree Spotify Lossless has been discussed for years with no roadmap.
The community is aware that Tidal Connect and Spotify’s SDK is restricted — but other brands have already implemented the feature or communicated clear timelines. HiFi Rose continues to offer no transparent update beyond “it is challenging,” which is not sufficient at this stage.
Announcing yet another external module (RW800) does not address the concern that existing users feel abandoned and do not want additional hardware to compensate for incomplete software.
4. The refusal to publish a roadmap is exactly the problem.
Saying “it does not align with company policy” is simply confirming the core issue: the community is being asked to trust without visibility. A premium brand should not ask customers to operate in the dark regarding basic development priorities.
5. Communication delays remain unexplained.
You acknowledge gaps in communication, yet the explanation remains the same as always. The community is not asking for instant answers — we are asking for consistent, proactive, and substantive updates. Those have not materialized.
6. The RS720 response continues the pattern.
Instead of acknowledging the widespread problems documented by users, the reply shifts the focus to whether I personally use the device — as if the community concerns are less valid. These issues affect many users, and the expectation is that HiFi Rose addresses them publicly and transparently.
The core point remains unchanged:
HiFi Rose publicly stated it was moving in a “better direction.”
Since that statement, communication has decreased, transparency has not improved, and user confidence has continued to erode.
Nothing in your reply demonstrates a change in approach.
The community isn’t asking for perfection.
We’re asking for:
- Concrete information
- Clear priorities
- Regular updates
- Transparency about limitations
- Follow-through on commitments
- Respect for the time and loyalty of your customers
These are not unreasonable expectations for a premium brand.
HiFi Rose has tremendous potential, but potential means nothing without execution — and the window to retain the trust of long-time users is getting smaller by the week.
I hope this time the pattern breaks. But your reply thus far reads like more of the same.
@duffer5
