Problem logging in with RS 151

I have two Rose RS 151’s.

I use an Apple Phone to try to login.

It seems to work and lets me log in, (for a few weeks) and then drops me.

I try to log in with my devices’ password and nickname and then it says Duplicate Password even though it is the nickname I originally used. (I am aware and have different passwords for the website and devices).

Then when I ask for help (ie. getting a temporary password sent to me) it will send one … the problem inevitably continues and then Rose stops sending temporary passwords.

These devices lock me out often for no obvious reason and then it takes HOURS to get my cell phone to log back in.

And suggestions?

@Dino1008
It is difficult to determine the exact cause of the issue based only on the information provided. Could you please send a screenshot or a screen recording of the error page during login to the email below? We will investigate it further.

Email: shim1691@citech.kr