i have the rs520 connected to my dante network via optical out with dante converter. I have software volume control tuned on so that my rs520 can control the volume. When i stream music from tidal this works fine except if i play a music video from tidal then it blasts at 100% volume and ignores software volume control. Turning the volume down with the remote does nothing it stays at 100%. Any idea how i can fix this?
We will review this issue and respond as soon as possible.
Until then, please turn off the software volume control and adjust the volume on your DAC or amplifier.
just got an updated for my rs520, after installing the update the problem is now gone.
I’m glad to hear that the issue has been resolved.
If you have any further questions or concerns, please feel free to let me know.