Problem with the volume of the remote control

ROSE Products RS520
#1

The connection with the rs520 works badly, when I increase the volume the command remains blocked (not physically) it continues to increase the volume… (at night it’s not practical) I changed the batteries I reconnected in bluthoot

1 Like
#2

Hi
Yes, I have the same problem if you press quickly or hold down the button.
she runs long after .

1 Like
#3

I think it’s a software problem because even when I press the top of the device it goes up to 50 on its own! I hope there will be an update!!

#4

@jolle @Aziz

We apologize for any inconvenience caused during use.

I have a few questions for you.

  1. Does the volume increase automatically when the volume UP button is pressed with the remote control connected to the RS520? If so, I guess you’ll have to contact the distributor in the country you bought it from and get a new remote control.
    eng.hifirose.com/Distributors

  2. Does the volume automatically increase when the volume is UP on the RS520? If so, please reply.

Thank you

#5

Hi
for me it’s only via the remote control
If I press and hold loudly or softly and then let go, the volume continues to run for quite a while

2 Likes
#6

I stopped at 70 and the volume went up to 100 and stayed there. I could no longer regulate them down with the remote control or another time I skipped the songs although I didn’t want to. The remote control is hardly usable.

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#7

The sound increases by itself even if I press slowly, between that plus the sound did not always support on TIDAL the HDMI arc connection with my TV which takes 1 minute after choosing the source… it’s really not a good product I’m disappointed it cost close to 3700frs it’s disappointing. I wanted to support a new brand but I should have bought the nad M10 simpler and more reliable!!!

#8

Same experience here, while controlling volume up or down by RC, it sometimes keeps going up or down when the buttons on the remote are already released. I have the silver RC on a RS250A.

1 Like
#9

@Evert1966

We apologize for any inconvenience caused.
Please contact the distributor in the country where you purchased the Rose device to request a new remote control.

Thank you

#10

Hello
I have now got a new remote control but unfortunately nothing has happened to the problem.
How should I continue?

#11

@jolle

These symptoms are the symptoms that occurred in the beginning. It has been improved and updated, but it seems that it is mixed or the remote control F/W has not been completely modified.
Please check if you are using the remote control in BT mode or IR mode.

Thank you

#12

How do I check if my remote is in Bluetooth or it mode?

#13

How do I vwerify my remote is on Bluetooth mode?

#14

@Joewenkoff

If the Rose RCU is activated in yellow in Rose device–>Settings–>BlueTooth–>Paired device, it means that it is connected via Bluetooth.
If you want a Bluetooth connection, please refer to the video below.