Hello, I use RS130 transport. I primarily use the Apple Music app. Recently, I’ve noticed that certain albums—mostly new ones—fail to play. The display shows playback paused at the very beginning of the album, with no progress being made; this happens, for instance, with the latest albums for example by the Rolling Stones or Midge Ure. I performed a factory reset on the device, but that didn’t solve the issue. Older albums and other new releases play without any problems. I can listen via AirPlay (no issues), that results in a drop in audio quality.
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@Marcus
We are currently reviewing the issue you reported. We will provide an update in the comments as soon as a fix or improvement is confirmed.
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I am experiencing the same issues. Any progress on the fix team?
We have confirmed that this issue has been fixed.
Please try logging out of your Apple Music account and then logging back in by following the instructions below.
Apple Music Account Logout
You can log out of your Apple Music account from both the RS130 and the RoseConnect app .
On the RS130:
Open Apple Music and select the menu in the bottom-left corner. From there, you can log out of your Apple Music account.
On the RoseConnect app:
Open Apple Music and go to Settings at the top of the screen. You will find the option to log out of your account there.
After logging out, please log back into your Apple Music account and check whether the affected tracks now play normally.
If the issue still persists, please let us know.
Still having the same issues. As an example Jayhawks Sanctuary Park is a fairly new release and when I go to play it the RS130 shows the Album and tracks but will not play.