Good news!! Updates bring a plus.
domrol, did you do a factory reset before installing the latest system software?
Hello Eleven,
I never made factory reset.
Actually, I didn’t want to update so quickly the last firmware on principle ; and I stayed with 5.9.02 to these last days.
But I had a problem with random audio stream loss between my RS130 and RD160.
I had diagnosed the issue as coming from the RS130 because it displayed a message telling me to check my inputs/outputs, and that simply putting the RS130 to sleep/wake-up temporarily resolved the issue.
So I finished by contact ROSEHAN to inform him of my problem.
Three business days later, he replied that the problem had been also identified at Hifi Rose and he provided me with a specific resolution patch for the RS130’s I/O issue.
At that point, I decided to update to the latest Production version, 5.9.07 so that the corrective patch would apply to the latest official version. I let it run for a while and noticed that there was no audio regression, as with some. No loss of my Favorite radio stations or my personal settings. The problems observed with QobuzConnect also disappeared.
However, after several sleep/wake-up cycles on my RS130, the loss of audio stream reappeared.
So yesterday morning I installed the patch for the I/O problem and now I am checking each awake that it doesn’t happen again.
Yes. We are asking support for month for this annoying problem.
It.s frustrating. An answer please
We are aware of the difficulties some users are experiencing with Qobuz Connect on HiFi ROSE devices — including issues such as the device appearing in the Qobuz app but failing to connect, occasional stuttering or skipping between tracks, and different behaviour depending on network or firmware/app version.
Our team has identified that in many cases, one effective workaround has been to disable Daylight Saving Time (DST) in the Rose device’s Settings → Date & Time, then reboot the device. However, we understand this is not a definitive fix and may not eliminate all symptoms.
We are actively working on a firmware update that will fully address the underlying cause of the connection and playback instability. While we cannot provide a precise release date at this moment, we assure you it remains a priority for our development team.
In the meantime, to help resolve the issue you are experiencing please check the following:
- Ensure your Rose device firmware is updated to the latest official version (or Early Access if applicable).
- Make sure the Qobuz app on your phone/tablet is updated to the latest version.
- Use the same local network (wired LAN for the Rose device, WiFi or LAN for your controller device) and ensure DHCP is enabled rather than static IP, where possible.
- Try disabling Daylight Saving Time on the Rose device and then reboot it.
If you let us know what specific issue you are experiencing, we will update you on the progress.
We sincerely apologize for the inconvenience.