RB150 cannot be found by Rose connect on my PC

Function RoseConnect
#1

Was always working but now It cannot find the RB 150 device anymore.

Like to see if someone can help on this .
Thanks Alex

#2

@Taiko

We apologize for any inconvenience caused.

I have a few questions for you.

  1. Are your PC and Rose device connected to the same IP network?
    Rose device—>Settings—>System Info—> IP address shown in IP Address and Wi-Fi IP connected to your phone Up to two points must be same.

Example) Correct
Rose device IP Address: 192.168.4.44
PC IP Address: 192.168.4.33

Example) Wrong
Rose device IP Address: 192.168.4.44
PC IP Address: 192.168.6.33

Please take a picture of the screen showing the IP address of your PC and the screen showing the IP address of your Rose device and send them to us.

  1. If the IP address is the same but connection is not possible, does the same phenomenon occur even if you install and use the RoseConnect app on a phone other than PC?

  2. Please delete and reinstall the RoseConnect app from PC and let us know if the same symptom occurs.

#3

@Taiko

Please install RoseConnect PC from the link below.

  1. PC
  1. MAC (Intel)
  1. MAC (Silicon)
#4

Hi Rosehan, after download it work again on my PC :grinning:
Only thing I see is that the roseconnect say new version availible and update on the screen, but the update is not working.
I attached a screenshot, but all other function are working well.
Thanks a lott
Greetings Taiko

image

#5

@Taiko

The update link below is the latest version of RoseConnect PC that we are currently providing.
Please install RoseConnect PC from the link below.

  1. PC

RoseConnect-5.9.14-prodRelease.exe - Google Drive

  1. MAC (Intel)

RoseConnect-5.9.14-prodRelease-intel.dmg - Google Drive

  1. MAC (Silicon)

RoseConnect-5.9.14-prodRelease.dmg - Google Drive