Restart System for stable system operation Error

Support
#21

@spbkk

Please check the following:

  1. On your RS150, when you select View Details under System Version Info, what version of ROSE OS is displayed?
    → RS150 → Settings → System Info → System Version Info → View Details
  2. Does the same issue occur even after performing a factory reset on your RS150?
    → RS150 → Settings → System Settings → Factory Reset
#22
  1. 5.9.09 (file send to me from eunseong96@citech.kr)
  2. I already did that.

It still shut down when viewing video

#23

Could you please send us a video showing the issue?
You can send it to the following email address → sclee@citech.kr

#24

Email with video sent. You will see when i change song on my app, the unit in the back goes off.

#25

I’ve watched the video, thank you.
I have a few questions.
When the set is turned off, is it in standby mode or completely powered off?
When it is turned on again, does it power on immediately, or does it boot up from the beginning?
We apologize for any inconvenience caused.

#26

We apologize for the inconvenience.
Is the issue still occurring?
If possible, please provide a detailed description of the issue so we can investigate.

#27

The issue got solved with the last update. So now everything is working fine :slightly_smiling_face:

1 Like
#28

Thank you for checking.
If you have any other issues, please leave a comment.

#29

It turn off completely. I can’t use remote to turn back on. I have to press the unit itself to turn on.

#30

We sincerely apologize for the inconvenience.
We will contact you through our service team.

#31

@spbkk

Based on the symptoms you described, your Rose device appears to require repair.
Please contact the distributor in the country where you purchased your Rose device, explain the issue, and arrange for service.

#32

I purchased from another country. At that time there are no distributors in Thailand. What are other options?