Rollout of the recent 5.07.05 software update (debacle!)

#1

@ROSELOA @ROSEHAN @ROSENEWS @sclee

The rollout of the latest HiFi Rose operating system has been far from successful. Many longtime users, myself included, now find our Rose devices inoperable. I kindly ask that HiFi Rose refrains from posting generic responses like “We are sorry for the inconvenience,” as such sentiments feel hollow at this stage.

Instead, I would appreciate a clear and comprehensive explanation of how this situation unfolded. Additionally, we need to know when a fix will be available, along with specific steps HiFi Rose will take to prevent a similar outcome in the future. It is important to note that existing users never opted to be unpaid beta testers.

Finally, I request a statement from HiFi Rose leadership outlining how the software team will be held accountable. Transparency and a commitment to delivering high-quality products are essential for maintaining trust among both current and future users. I look forward to hearing your responses, HiFi Rose.

17 Likes
#2

Agree 100% . Anything sold for this much money should have much better quality control. I will not be surprised if the whole team maintaining and supporting the software side of the Rose family of products is less than 20 people.

2 Likes
#3

An official reply from Hifi Rose would be helpful and is more than warranted. @ROSEHAN @ROSELOA @ROSENEWS @sclee

1 Like
#4

I can’t report anything negative, the last update went without any problems. Only the Premium Connect app on Android caused problems, but this was fixed within 3 days. I think the Rose team does a good job, the problems are usually identified and fixed promptly.

#5

Same, everything works

#6

Agree mine works like shit after the Update.
Can,t scan the database anymore or add and delete storage units.
Very anoying.

#7

No problem after the update. All works fine. Thank you, Rose team.

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#8

You are clearly in the minority. Happy it is working without issue for you but the majority of the community has had a differing experience.