Rose 150(A) not playing Tidal at all

ROSE Products RS150 & RS150B
#1

Hi,

I haven’t used my rose for some time, when i turned it on today and clicked play on one of my playlists on Tidal it kept loading the song but didn’t play it even for one second. After some tries it said “the playback status is not sooth, please check your app account and network status”.

Quboz plays ok. Tidal plays ok on my phone (but not on rose).
I tried to log out and log in through Tidal settings.
I tried to clear Tidal data, uninstall Tidal and re-install it again – same result.

Latest firmware, latest version of app. will appreciat help here…

#2

@Meni
We tried checking this in the same setup but couldn’t replicate the issue on our end. Could you share a bit more information with us?
Please go to Settings > System Information and let us know your Rose ID and Version info.
Also, please check if the issue still happens after a factory reset. If it does, please capture it on your smartphone (photo or video) and send it to the email below so we can look into it for you

#3

I had another look at my firewall logs and it was a bad BGP ASN configured for blocking. once i removed the bad bucket it started working again. so – all good. thanks.

1 Like
#4

Running BGP at home? Impressive.