Rose 250 and iTunes data

Im using Rose app with iPad pro. Rose app cannot display my iTunes data. From albums only those that begin with A… very frustrating… Anybody got a solution? I appreciate it. Thanks!

@KaiE

We apologize for any inconvenience caused.
Please answer the questions below.

  1. How do you check iTunes music or albums on the RoseConnect app?
  2. Are the iTunes music and albums you are talking about stored on an SSD or USB external hard drive?
  3. Rose does not support iTunes. When you talk about Aditunes music and albums, where are they stored?
  4. If iTunes music files are stored on an SSD or USB external hard drive, are only albums starting with A displayed in RoseConnect app–>Music–>Album?
  5. RoseConnect app–>Music–>Folder–>Can’t you see all the albums even when you access the SSD or USB external hard drive?
  6. Rose device–>Settings–>System settings–>Media library–>Select SSD or USB external hard drive–>Rescan DB.
    Do you encounter problems even if you rescan the DB as above?