Rose Connect app. Help

#1

Hi! I can’t connect the app with my Rose 130. The app doesn’t “read” the device. I checked wifi issues, and all seemed to be in order. Any sugestions? Tks

#2

@EER

Hello

We apologize for any inconvenience caused.

I have a few questions for you.

  1. Are your phone and Rose device connected to the same IP network?
    Rose device—>Settings—>System Info—> IP address shown in IP Address and Wi-Fi IP connected to your phone Up to two points must be same.

Example) Correct
Rose device IP Address: 192.168.4.44
phone IP Address: 192.168.4.33

Example) Wrong
Rose device IP Address: 192.168.4.44
phone IP Address: 192.168.6.33

Please take a picture of the screen showing the IP address of your phone and the screen showing the IP address of your Rose device and send them to us.

  1. If the IP address is the same but connection is not possible, does the same phenomenon occur even if you install and use the RoseConnect app on a different phone?
  2. Please delete and reinstall the RoseConnect app from the phone and let us know if the same symptom occurs.
  3. What device do you use when using the RoseConnect app? Do you use iOS, Android or PC?

Thank you