Rose connect can not find my RS 150 B

Function RoseConnect
#11

@SergIon

Please check a few things.

  1. Go to Device management settings on your Rose device and show the screen to see if your Rose device is registered.

  2. Is your Rose device version the latest version?
    Does your Rose device software version show as 5.7.07?
    Rose device–>Settings–>System info–>System version info—>View details–>Rose OS–>5.7.07

  3. If you delete and reinstall the RoseConnect app on your IPhone, will it be the same?

  4. Are your iPad and Rose device connected to the same IP network?

Rose device—>Settings—>System Info—> IP address shown in IP Address and Wi-Fi IP connected to your phone Up to two points must be same.

Example) Correct
Rose device IP Address: 192.168.4.44
IPhone IP Address: 192.168.4.33

Example) Wrong
Rose device IP Address: 192.168.4.44
IPhone IP Address: 192.168.6.33

Please take a picture of the screen showing the IP address of your phone and the screen showing the IP address of your Rose device and send them to us.

#12

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IP address IPhone 192.168.0.30

#13

Screen from new Iphone to try connect to ROSE

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Connecting is fail.

#14

Do you have a ROSE Connect manual that describes how to use it correctly?

#15

@SergIon

Please check a few additional things.

  1. If you connect your Rose device to Wi-Fi instead of Ethernet, can you connect to the RoseConnect app on your iPhone?
  2. Does the same symptom appear even if you reset your router and connect it with the RoseConnect app?
  3. Does the same symptom appear even if you delete and reinstall the RoseConnect app installed on your iPhone?
#16

The reboot of the network hardware did not give a positive result for the application. Streamer not operated from phone.

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The Streamer is now connected via Wi-Fi.
The application installed on another iPhone for the first time does not find the Streamer by automatic search or by specifying the Streamer address.

#17

@SergIon

Please tell us the model name of the mobile device you are using to download the Rose Connect app.

#18

Old time connected device is IPhone 14, new trying to connected - IPhone SE 2016. Iphone 14 is seeing streamer, but can’t manage them. Iphone SE can’t connect to streamer.

Just now I find that post Application ROSE Hifi pour RS250 - #2 by ROSEHAN
Tell me which application I should use with my device? RS250 Version 5.7 official.

#19

@SergIon

If your RS250 version is 5.7 Official, you must install and use the app in the picture below.

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#20

OK. This application is used. Let’s get back to the main question: How to make the application correctly manage the RS250 device?

#21

@SergIon

I didn’t understand your question correctly.

Please explain in a little more detail.

#22

The ROSE RS250 is not able to be correctly managed with the iPhone 14 Pro.
Screenshots of the current state of the device are shown above.
The local network devices were rebooted. This did not give a positive result.
The device and smartphone are in the same subnet.

Can you help us to fix this issue?

#23

@SergIon

Looking at the picture you posted above, it looks like your phone is not connected to RS150b.

Press “My iPhone” to the right of the power off button.
If your RS150b is still not searched, please check a few things below.

  1. Please try the method below.
    Rose device–>Settings–>Device management–>Register

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  2. Is your Rose device version the latest version?
    Does your Rose device software version show as 5.7.07?
    Rose device–>Settings–>System info–>System version info—>View details–>Rose OS–>5.7.07

  3. If you delete and reinstall the RoseConnect app on your iPad and iPhone, will it be the same?

  4. Are your iPad and Rose device connected to the same IP network?

Rose device—>Settings—>System Info—> IP address shown in IP Address and Wi-Fi IP connected to your phone Up to two points must be same.

Example) Correct
Rose device IP Address: 192.168.4.44
iPad IP Address: 192.168.4.33

Example) Wrong
Rose device IP Address: 192.168.4.44
iPad IP Address: 192.168.6.33

Please take a picture of the screen showing the IP address of your phone and the screen showing the IP address of your Rose device and send them to us.

#24

Hello Rosehan,
I have similar issues than Sergion, but not exactly the same. I bought usea RS150B yesterday and I made complete factory reset before I started. First I tried to use my iPad 9. Generation (with OS 18.3.2) with Rose Connect Premium (Rose Hifi version) but I couldn’t find RS150B at all, not even with correct IP-address. I tried all the tricks and advices you mentioned in your previous messages. RS150B is registrated as well. My connection is with cable and not Wi-Fi. I tried also wifi connection, but it does not work either.
What I did next was, I installed same Rose Hifi Premium app in my iPhone 15 (it has the same OS 18.3.2 as in my iPad). Then I managed to find RS150B in the app and it works OK.
I tried also the obviously older Rose Connect app, but it did not work with the iPad either. Then I found this Rose EA (Rose Early Accsess) in the Apps Store. If I use this, I can find my RS150B without any issues. It works fine, but I get info that I should upgrade newer version of Rose app. But, as you can read above, I can’t do that, because newer versions won’t work in my iPad. I think this is a bug you must correct A.S.A.P.
Please let me know when you’ll launch an update for this app.

#25

P.S. I have latest software/firmware 5.7.07 in my RS150B.

#26

@JayJones65

One thing I would like to confirm.

Did you allow network permission on your iPad where your RS150b is not detected?
When you go into settings on your iPad, you need to allow permission to use the RoseConnect app in the app. How is it set?

#27

Hello Rosehan,
I have given exactly the same rights for the iPad as I have for the iPhone 15 in my home network. This is not issues and like I told you, Rose EA (Early Access) app works fine with the iPad, but not Rose Hifi app, which is the latest one. When this app works perfectly with iPhone (with exactly the same OS version) than iPad, then there should not be any difference how they work. So, issue is in the app itself.

#28

Hi,
I tried once more deleting all Rose apps from the iPad. After installing Rose Hifi app again, now it for some reason found the RS 150B with the correct IP-address. Hopefully, it stays that way. It’s very strange, because I did the same things several times already two days ago. Then it did not help.

#29

One additional question…. How often do i have to run the registration process for the RS150B.
Every time I wake it up from sleep?
Every time I restart or reconnect it to power?
Or once in the livetime, what I wood prefer?

Best regards
Björn

#30

@BigT

You only need to register your product once.