Rose Connect Does Not Launch

#1

Hello Rose Support.
I’m having an issue with the RoseConnect app (5.12.01). The past two days, it will not launch from my iPad (iPadOS 26.6.1). If I restart my iPad, Rose Connect will launch with a Connection Failure message and then eventually load. Is this a known bug that your team is working on? Qobuz connect works fine.
Jim

#2

@JimmySandman

We apologize for the inconvenience.

To help us investigate the issue, could you please provide the following information?

  1. Which ROSE app are you currently using: RoseConnect Premium, ROSE ONE, or RoseConnect EA?
  2. What device is the ROSE app installed on? Please provide the exact model name of your smartphone or tablet.

Thank you for your cooperation.

#3

Thanks for your reply. My answers:

  1. RoseConnect 5.12.01
  2. The RoseConnect app is installed on my Apple iPad Mini (6th Generation) with iPadOS 26.6.1
    Regards,
    Jim