Rose connect issues

#1

I’ve lost the slider with home tidal Qobuz etc after latest update.
Tried deleting and reinstalling. All apps up to date in rose shop.

#2

@Kingfish
Is it possible that you can see it on your Rose device but not on the Rose Connect app? Could you share a screenshot of the problem?

#3

IMG_1146
IMG_11462048×1536 100 KB

#4

@Kingfish

Could you please check the following items for us?

  1. Does the same issue occur even after deleting and reinstalling the ROSE Connect app?
  2. Are you using a ROSE Connect app version that is compatible with your ROSE device?
  3. Please let us know your ROSE device software version:
    ROSE device → Settings → System Info → System Version Info → View Detail → ROSE OS
  4. Please let us know the version of the ROSE Connect app you are using.

Thank you for your cooperation.

#5

Yes have done another install of Rose connect premium version 5.09.44 on my apple tablet and now it won’t find the rose 250 on my network. At least before I could see the now playing after adding songs on the 250. System version 5.9

Have tried installing app on android phone so at least the QR code would work. All I get now is network connection with rose not smooth.

My internet connection is good because I can watch 4K streams no problem.

#6

So now after over 2.5 years of mainly trouble free use I’m having to sit on the floor in front of my stereo and add tracks using the touch screen. Really not the ideal situation.

#7

@Kingfish

It appears that there may be an issue with your network.

Please check a few additional items for us:

  1. Please provide the IP address shown on your Rose device.
    Rose device → Settings → System Info → IP Address

  2. Please provide the IP addresses of your Android phone and Apple tablet.
    On both devices, go to Wi-Fi settings, select the connected Wi-Fi network, and you will be able to see the IP address.

  3. Please restart your router and then check again.

Thank you for your cooperation.

#8

I did as suggested and rebooted router and turned off all devices.
Gave it 5min and turned everything back on.
I’m pleased to report everything is now working as it should.
Thank you for your support and patience.

I should have followed the first rule of IT “ have you tried turning it off and on at the wall “ :joy::rofl::joy:

#9

@Kingfish

We’re glad to hear that the issue has been resolved.
If you have any additional questions or requests, please feel free to let us know.