Rose Connect Premium can't find device on iOS when using WiFi

#1

When I use an ethernet cable, I can control the RS130 via my iPhone. However, if I turn the WiFi on (which requires that I turn the ethernet off), Rose Connect Premium won’t work. Meaning it won’t connect to the device. On the screen, my device is shown as a result of previously using an ethernet connection. I’ve made sure that BlueTooth is on and that my iPhone is shown as being paired.

I’ve tried a dozen times doing an IP search where I enter the RS130’s I.P. address listed on the system info, and nothing.

I’ve tried uninstalling/re-installing the Rose Connect Premium app, but then when I attempt to connect to the RS130 via WiFi, it can’t find the device at all, even if I do an I.P. search. If I then go back to using an ethernet connection, then all is fine.

Anyone know what I’m doing wrong.

#2

You do not need BlueTooth pairing when using WiFi. Maybe you should switch that off. iPhone and Rose are in the same WiFi Network?

#4

when using wifi the network cable must not be connected to the Rose

#5

I removed the cable, restarted the RS130, deleted and reinstalled the app and it still doesn’t show any available devices. Even if I do an I.P. search, nothing comes up.

Could it be a username/password issue with Rose Connect?

#6

If your WiFi has a password with special characters, it‘s worth a try to change. WiFi name is possible with special characters. I am using some in my WiFi

#7

No special characters. If I didn’t enter the right password, I assume that RS130 would not have been given an IP address and it would not show that it’s connected.

#8

Have you tried restarting the router?

#10

Could it be a setting on my iPhone 11?

I’m going to try borrowing a tablet or phone and see what happens

#11

I have the same problem on 150B.
I never got any help here.
I only use cable.

#12

I tried to connect the app to the 130 using a different iPhone and an Android tablet, and neither worked. And yes, both devices were on the same network.

I know that the 130‘s WiFi is working correctly because I can download apps through the Rose store.

It’s beginning to look like that the Rose Connect Premium app is just not working properly.

#13

@Sumi

I sent you a message. Please check the message

#14

The shown I.P. address is over WiFi. I have tried to connect to the RS130’s with its Bluetooth on and off.

I’ve tried a factory reset twice

The cable modem is an Arris SBG7580-AC

#15

SOULUTION FOUND!

I solved the problem. My modem/router has a 2.4GHz and a 5G WiFi option. I was originally on the 5G and could not get the HiFi Rose Connect Premium app (on my iPhone) to find the RS130.

SOLOUTION: I simply switched from the 5G to the 2.4GHz and problem solved. The HiFi Rose app immediately found the streamer.

#16

@Sumi

I’m glad the problem has been resolved.
2.4 GHz and a 5G WiFi will each appear as different IP addresses.
So, if the smartphone with the RoseConnect Premium app installed is connected to 5G and the RS130 is connected to 2.4G, the device cannot be searched.