Rose Connect using PC cannot find RS451

Support
#1

I’ve read a few threads on similar issus, but i find myself running the latest PC Rose Connect, but it does not find the RS451. I’ve assigned a static IP to the device. It is visible on the network and from the PC. pin command works. I’ve rebooted the device, the pc, and restarted the application.

#2

Try rebooting your router

#3

@jpgeremia

We apologize for the inconvenience.
Please check the following:

  1. Are your PC and Rose device connected to the same IP network?
    Go to:
    Rose device → Settings → System Info → Check the IP Address shown.

The IP address of the Rose device and the IP address of your PC must match in the first two sections (the first two numbers separated by dots).

Example) Correct
Rose device IP Address: 192.168.4.44
PC IP Address: 192.168.4.33

Example) Incorrect
Rose device IP Address: 192.168.4.44
PC IP Address: 192.168.6.33

  1. Please try restarting your router, then reconnect both your PC and RS451 to the network.
  2. Please let us know the version of the RoseConnect PC app you are using.
  3. Please provide the software version of your RS451.
    RS451 → Settings → System Info → System Version Info
#4

Hi yes, thank you. I have already verified these basic, minimum requirements you list here, and in another thread.

Here is a confusion i just discovered. I have two apps on my PC:

  • Rose Connect 4.4
  • RoseConnect One
    > it says ‘Rose One’ in the windows frame
    > i cannot find a version number.

‘rose connect one’ works fine on my pc. I will delete the other one.

And so now maybe you could create a clear, and organized location for phone and pc applications and downloads on your website! I looked and find nothing. This makes it difficult for users to research what they have, check on the correct versions/updates, and makes it overall easier to find your applications for using!

#5

Thanks Carnelian, but this does not resolve the issue. I’m curious to ask why you think it would? -jg

#6

Because I’m assuming you are using Ethernet for your connection and my RS130 had a similar issue, and rebooting my router and Ethernet switch allowed me to connect as usual. I’m not a network person, but I assumed and IP address was “lost” somewhere in the chain.

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