ROSE CONNECT v5.9.8

Two days ago I bought on QOBUZ.COM a Jazz Album containing 30 tracks (is a collection). Unfortunately Rose Connect v.5.9.8 (for Windows 11) shows only 20 Tracks and for that reason I can’t listen the last 10 tracks. Can you do something to fix this problem? Currently I am using RS130 in combination with RD160.

Thank you very much in advance.

Andrea from Italy

@Andrea

Here are a few things to check:

  1. Are all 30 tracks visible in the RoseConnect app on your phone, not on Rose Connect v. 5.9.8 (for Windows 11)?
  2. Did you transfer the 30 tracks you purchased from QOBUZ.com to a storage device and then connect it to the RS130?
  3. Are the 30 tracks in one album?

Since 5.9.8 (i guess) i cannot propperly connect my PC to the RS520.
Mobile phone works fine.
re-isntallation of the App on the PC didn’t help as it does not find RS520
I tried Static and DHCP. Any advise?

Dears,
I’ll start to answer you from last question:
A3) YES. One Album made of 30 Tracks (is a Jazz Collection “30 SOULFUL MOMENTS IN JAZZ”)
A2) I’ve downloaded all Tracks (including album picture) from QOBUZ.COM then I copied the entire folder on the HDD (Samsung SSD 2,5" 1 Tb) installed into RS130. RS130 is in my home LAN with Static IP address. If I use Windows File Manager I can see on RS130 HDD the folder and all 30 tracks. After that I have used (as usually do) Rose Connect on Windows 11 PC.
A1) As written a couple of days ago I was able to see only 20 tracks but this morning I have used my Apple iPad and suddenly I was able to see all 30 tracks. Then I jump on PC and starting from that moment also on Rose Connect I was able to see all 30 tracks. Very strange, isn’t it? Same thing on Android Phone APP. It seems that Rose Connect was not able to synchronize the complete folder.
Coclusion: I have figth 4 days with Rose Connect for Windows deleting DB, rescanning DB without any success and this morning…I have no words.
Anyway, thank you for taking care of my request.
Andrea