ROSE HIFI app listing of external SSD contents incomplete

Function
#1

I am using RS 250A as a music server for my digital music stored in an external HD. I use ROSE HIFI app installed on an Apple iPAD to navigate through the media. When I use Classification according to Artists the alphabetically sorted list shows artists up to the letter “M” and continues with "A’ over again and never shows a complete list of artists in my collection. When I check the list on the device the list seems to be OK. Rescanning the DB and redownloading it to the app didn’t help to correct the appearance. I am assuming that this is a bug in the app-software. Is there a remedy to this?

Thanks

#2

@Nezih

We apologize for any inconvenience caused.

Please answer a few questions.

  1. How is the version information of your RS250a displayed?
    RS250a–>Settings–>System info–>System version info
  2. Currently, we are not experiencing the same symptoms as you. Let’s check a little more.
#3

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Hi
I just uploaded two screenshots containing information about the Rose version as displayed on the device and on the iOS app. I hope this information is helpful. I will very much appreciate your help in resolving this matter.
Regards

#4

Is anybody reading the responses to the questions you ask? I have been waiting for a reasonable response since July.

I will appreciate your soon message.
Regards
Nezih

#5

@Nezih

We apologize for any inconvenience caused.
Please answer a few questions.

  1. When you go to Rose Connect premium app–Music–>Classification–>Artist, the artists stored in your SSD will be displayed.
    Artists are listed in order from A to Z, but are you saying that artists starting with M are not displayed?
  2. Approximately how many songs are stored on your SSD?
  3. Approximately how many artists are stored on your SSD?
  4. If you enter using the method below, will all the songs in the folder be displayed?
    Rose Connect premium app–Music–>Folder–>Storage
#6

Please see my answeres below:

  1. When you go to Rose Connect premium app–Music–>Classification–>Artist, the artists stored in your SSD will be displayed.
    Artists are listed in order from A to Z, but are you saying that artists starting with M are not displayed?

Artists are listed till the letter M and then the list continues with A to J this time. So I never see artists beyond M.
2. Approximately how many songs are stored on your SSD?

Approximately 13000 tracks

  1. Approximately how many artists are stored on your SSD?

Approximately 570 artists

  1. If you enter using the method below, will all the songs in the folder be displayed?
    Rose Connect premium app–Music–>Folder–>Storage

Yes, I think so. At least I can locate artists beyond the letter M

#7

@Nezih

We apologize for any inconvenience caused.

We are not currently experiencing any of the symptoms you are experiencing.
An update to the RoseConnect app will be released tomorrow.

Please check if the same symptom appears after updating the RoseConnect app tomorrow.

#8

Hi,
I downloaded and installed
RoseOS (SW): V5.7.05 and
RoseConnect Premium (iOS): V5.07.05

This resolved the issue I had. Thank you for this resposive update.

Nezih