Not sure if anyone else had this happen or not. Really feeling disappointed. I have purchased 4 Rose products over the past 2 years. The last purchase a RS130. The other day came home and the unit clicks on and off but blank screen nothing happens. I called for service and although I have owned it for less than 2 years it was manufactured 2 years and a few months so out of warranty. I can send the unit in for repair but looking at $1,000 or more for repair as an estimate. At this point I guess I’m stuck with no other choice.
@spkbmw007, I’m really sorry to hear this, and unfortunately your post is particularly concerning given the other RS130 failures that have recently been discussed on this forum.
The symptom you describe—pressing the power button, hearing the unit click, but having the RS130 fail to start with a completely blank screen—sounds remarkably similar to what @Rasidaba has reported with his RS130. His situation is especially troubling because his unit has experienced the problem repeatedly, including after major components such as the mainboard and power-supply board were replaced.
I have also experienced a significant RS130 failure myself, although mine was different: my display failed completely and the unit ultimately had to be replaced.
I want to be careful here because none of us has access to HiFi ROSE’s overall failure-rate data, and individual reports alone do not establish that the RS130 has a systemic defect. But as additional owners begin reporting serious failures—particularly when some of the symptoms appear similar—I think it is entirely reasonable for RS130 owners to start asking HiFi ROSE some difficult questions about long-term reliability.
Your warranty situation makes this even more concerning.
You purchased the unit less than two years ago, yet you’re apparently being told that warranty eligibility is based on when the unit was manufactured , leaving you responsible for what you have been told could be a $1,000+ repair.
If that is indeed HiFi ROSE’s warranty policy and how it is being applied in your case, I would strongly encourage you to ask HiFi ROSE to reconsider it. A consumer has no control over how long a product sits in manufacturing inventory, distribution or a dealer’s warehouse before being purchased. From a customer’s perspective, discovering that part of the warranty period may have effectively elapsed before you even owned the product is understandably difficult to accept.
And after purchasing four HiFi ROSE products in two years , I would hope the company recognizes the loyalty you’ve demonstrated and works with you rather than simply leaving you with a four-figure repair estimate on an RS130 you’ve owned for less than two years.
More broadly, I think HiFi ROSE needs to start addressing these RS130 reports collectively rather than treating every occurrence exclusively as an individual service matter.
Are these failures unrelated?
Is there a particular component involved?
Have any production changes been made during the RS130’s manufacturing life?
When a mainboard or power-related board is replaced, is the replacement component identical to the original or has it been revised?
And most importantly, what happens to owners experiencing these failures as more RS130s move beyond their warranty periods?
There may be perfectly reasonable technical explanations for all of this. But that’s exactly why greater transparency from HiFi ROSE would be helpful.
A product at the RS130’s price level should provide owners with confidence that it can remain in service for many years. A customer who has owned one for less than two years shouldn’t suddenly be facing the possibility of a $1,000+ repair without HiFi ROSE at least taking a close look at the circumstances.
Please keep us updated on what happens. Given the other RS130 failures being discussed here, I suspect a lot of owners—including me—are going to be paying very close attention to how HiFi ROSE responds to your case.
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This sounds like the exact issue my RS130 has shown multiple times. According to Rose the problem is resolved by replacing the mainboard and power supply board by an improved version. Alas, in my case this has not resolved the problem as my RS130 quit working a few months after the aforementioned repair. Where are you located, as in most countries the warranty period begins on the date of purchase. I have never heard that the warranty starts on the DOM.
spkbmw007
That’s nonsense—who cares when the device was manufactured? What matters is the date of purchase, as that’s when the two-year warranty begins. The people at your service center are clueless and don’t know the law.
Write to Rose and have them intervene, because this is nothing short of a scam.
You can buy a car from the previous year, for example, but the warranty starts from the moment of purchase, not the date of manufacture.