Rose One App problem

ROSE Products RS151
#1

Hello,

I received an update for the Rose One app via the Google Play Store. Since the update, I am no longer able to connect my RS151 within the app. App version (1.0.40.6)

It’s quite frustrating…

Thanks,
Fred

#2

When you open the app, can you check for updates?

Do a full power boot on the RS151?
Restart the app?

#3

Hello,

I’ve tried everything to connect the RS151 in Rose One, but it hasn’t worked since the last update. RoseConnect Premium works.

Thanks,

#4

Hello,

Following this morning’s update to the Rose One app (1.0.43.5), the app is working again with my RS151.

Thanks,
Fred

1 Like
#5

My iPad tells me the latest version in 1.0.42.1. Odd.

#6

In Android the 1.0.43.5 version appears but, when I updated my Samsung tablet today at 11:00 (GMT +2), Google Play did not show it. I have known its existence only from @fremdg101 message.

#7

I installed the latest software update on the 151. I updated the Rose One Connect app too. The IP address reverts back to old address. I removed app and reinstalled. It worked once and the IP address reverted back. Any suggestions?

#8

@Bucg8torfan

To help us better understand the issue, could you please answer the following questions?

  1. Are your phone and ROSE device connected to the same network?

Please check the IP address of your ROSE device by going to:

ROSE device → Settings → System Info → Check the IP Address

The IP address of your ROSE device and the Wi-Fi IP address of your phone should match in the first three number groups.

Example – Correct:
ROSE device IP Address: 192.168.4.44
Phone IP Address: 192.168.4.33

Example – Incorrect:
ROSE device IP Address: 192.168.4.44
Phone IP Address: 192.168.6.33

  1. If possible, please provide a photo or video showing the issue when your ROSE device fails to connect to the ROSE ONE app.

This information will help us investigate the issue more accurately.

Thank you.

#9

The Rose Connect app update solved the problem