Rose One does not work after last update

#21

@Rose_love
I
I am well aware of the procedure to enable “ Empty the Queue & Play From Here” via the Settings menu. It has been my default for 3 years on Rose Connect Premium. The same settings have been activated on Rose One.

The problem with Rose One is that when I switch on my RS520 in the morning the queue is not emptied nor is a new queue formed. One track is played and then it stops. I have sent videos to @ Rosehan showing the problem.
Yes, everything is fine if I then return to Settings >Audio Settings>Music Playback Options > Empty Queue & Play from Here.
However, I now have to do this every morning. It should be a one off procedure like it is on Rose Connect Premium, otherwise why have that option when I can simply replicate it each time by clicking on the three dots next to the track ?

#22

@ROSEHAN
See my answers to your questions

  1. The track does not play according to that option when I first switch on the Rose 520 in the morning. If I then activate “ empty queue and play from here” from either the three dots or the Settings menu, it normally fixes the issue.

Therefore, my conclusion is that the problem occurs when switching on the RS520 after it has been inactive for some hours. For example, it always happens when I switch on first thing in the morning after the RS520 has been either in Standy or Power Off overnight.

  1. When I activated “ Empty Queue & Play from Here” in the Setting menu of Rose Connect Premium, I never had to set it again in almost 3 years of use. I only had to do it once and it worked perfectly for every track, album or playlist.
    The same setting has been activated in Rose One but now I have to “ reactivate” it on a daily basis, every morning, via either three dot or Setting menu.
#23

@Martini

I understand your situation.
Our software team is currently reviewing this issue.
We will do our best to resolve it as soon as possible.

#25

@Borisisdead

First of all, we sincerely apologize for the inconvenience you have experienced.
We take your feedback and the issues you mentioned very seriously, and we will strive to provide more stable and polished software.

We will do our best to improve quality so that such issues do not occur again in the future.
Thank you for your valuable feedback.

#26

I previously wrote about a sorting issue when importing playlists from Tidal to the Rose One app on Windows. After the latest update, Rose One can no longer pull content from our own Tidal playlists :slight_smile: This is a strange turn of events while we were waiting for a solution to the sorting problem :slight_smile: I hope a new update is on the way.

#27

@relaxv20
Thank you for sharing this issue. We will incorporate it into the next update.