[Rose Platform 4.0] [OTA] SW Ver 4.0(Rose 4.0.08) OTA Release

ROSE NOTICE Notice
#21

Hello @ROSELOA ,

If you may please help me out, i’ve been trying to update my rose device and keep getting the “ERR_CONNECT_TIMEOUT” error. I also am not able to use my applications due to

  1. ROSE ID: 0B97F1
  2. REGION: UNITED STATES
  3. EMAIL: jrb9027@gmail.com
  4. MODEL: RS250

Please advise how I may update my device. Thank you so much.

#22

Hello,

Would you check the message?

#23

Rose ID: 0B97B1
Region: USA
Email: enriquezjune25@yahoo.com
Model: RS250

I was able to update to the new software just a few hours ago but still wanted to know how to troubleshoot my unit in the event it happens again… thanks

#24

Hello June,

It was error from here ROSE server, for users in USA.

I apologize for any inconvenience.

#26
  1. ROSE ID : OB4520
  2. Your region The Netherlands
  3. Your email address: marcelzeilen@gmail.com
  4. your ROSE device model ROSE RS 250
#27

Hello,

Would you check your email?

#28

Hi @ROSELOA ,
I am having the same problem with new unit, right out of the box. RS250 won’t update. Get the ERR_CONNECT_TIMEOUT on/off. Then (when I believe it should be finished updating) it says “Checking the package. The device is going to reboot” - which is eternal! I unplug the RS250 from the wall… Wait… and plug it back in. Things work pretty well then, but NO Update! Can you help? Just bought this unit.

ROSE ID = 0C87D5
REGION = USA
EMAIL = jpaussa@comcast.net
DEVICE = RS250

#29

Hello SoulshineJohn,

I’m sorry about the issue. Have you tried update with WIFI or ethernet?
If you’ve tried with WIFI, would you check if it’s the same with ethernet?

#30

The ethernet worked! Had been using WiFi. Thank you.