Rose RS130 no longer usable

Support
#1

It turns on but all I get id a notice saying the following;

RS130 audio interface is not connected yet. Please wait for a moment.
If the audio interface issue keeps occures, please try after ‘reboot’.

Reboots don’t clear the message
The ‘message’ does not allow any troubleshooting.
Power offs don’t work.
Extended time with message on screen doesn’t work.
Ethernet and wifi hardware changes don’t work.
The unit is bricked

I have 2 RS130’s. Using same connections, my second RS130 works flawlessly so it’s not what’s connected to the unit.

#2

I dont quite understand what that Audio Interface is. Your digital input cable, wifi connection or a connected SSD? Whatever relevant for you, did you check their proper connection - disconnect/reconnect and perhaps another reboot?

#3

“I dont quite understand what that Audio Interface is”. Well, I don’t either. It is the ‘error message’.

The Rose uses my DAC for an interface. And it recognizes the DAC, briefly before giving me the error message.

I’ve performed probably 20 reboots, power offs and even unplugging the unit. I’ve run out of troubleshooting ideas.

Also, as I wrote, I have a second RS130! Same interface, same hardware, same network, same network cable, and it works.

Unless support has a solution, I need an RMA so HiFi Rose can get me a repair or fresh unit.

#4

Alright, there’s that one option too !
Did you already swap cables between both Roses, or both RS130’s?

#5

I have 2 systems.
I have 2 130’s.
I have one DAC that moves between systems.
So both Roses only see one DAC.
The exact cables work perfectly on my second Rose 130 but do not work on this problem Rose. It is NOT a cable problem.

The problem appears to be SOFTWARE related.
It’s a foreign error message as I own 2 130’s and had owned a third that had a hardware failure and was returned.

Again, this error message pops up and does not allow any troubleshooting of my own. It bricks the 130.
I’ve written very positive reviews in audiophile forums regarding this player.

Let me pretend that I’m support (I was a software support guru for Windows, Mac and Linux 25 years ago…)
The software appears to be halting the boot process when it senses a process that may be corrupt, but I don’t know when the boot actually finishes. It seems that in fact the ‘boot’ process finishes because there’s a 10 second window where I can begin to check for network issues (or any other problems) but cannot go any further because the error message pops up and stops any additional user input. Done, reboot or shut down.

If it’s corrupt software, can we reinstall back to a basic ‘as new’ device?

Could the hard drive inside this Rose produce this error message?

#6

Did you try a factory reset?

#7

Or an EA Version? Perhaps after that, return back to the normal SW version?

#8

Success. After a reboot, I was poised to tap into ‘system’ scroll down to factory reset them BAM, hit reset before the message bricked the Rose. Timing was critical.

I haven’t performed any music functions yet as I’ve been playing music through my other Rose RS130.

Thanks for your help.
MichaelHiFi

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