Rose RS520 doesn‘t start -> favorites saved in app?

Support
#1

Hello :blush:

My Rose RS520 doesn‘t work. It makes a click sound when I press the power button, but the screen remains black and the Rs520 doesn‘t appear in the app. I tried to press the power button 5 seconds, I can hear the click sound again, but if doesn‘t work. Now the dealer will send me a new device.

I have a question: will all the favorites I have saved from my tidal account in the rose connect premium app in Rosenheim stay or do I have to set up everything new, because everything was saved on the device, or will I find my favorites on the new device because they are saved in the app. Thanks in advance!

#2

@Paradroid

If you log in to the new RS520 with your existing Rose account, the Playlist and favorites list saved in your previously used Rose account will be maintained.

#3

Thank You! I did not save my password and don‘t know it any more - is there a possibility for you to send it to me via email & tell me how to change it afterwards in the app? Or can I change it in the app without logging in? When I used the app before I didn‘t have to login for a long time. maybe I am still logged in the app when using it with my new device? I really want to use my device immediately after getting it back. :wink: Thanks in advance!

#4

@Paradroid

I have a few questions for you.

  1. Can’t log in to the account you signed in before?
    Rose device–>Settings–>User account–>Log in–>Enter your ID and password and click Log in.

  2. If you cannot log in, please enter your rose account email address in RoseConnect app–>Settings–>My page–>Find ID/Password–>Find Password and click Reset password.

  3. If the above fails, please leave your rose account email. Then, after confirmation, we will issue a temporary password to your email.
    eunseong96@citech.kr