RoseRS520 turns Off randomly šŸ’„

#1

Hello,

Since last update my beloved Rose RS520 keeps turning off randomly instead of going to Sleep mode.

This can happen as I switch it off (while it is supposed to go sleep mode) or randomly at night without any interaction.

The main concern here is I then do struggle to turn it up again! Like it was deadā€¦
Is this a software issue or a more serious electrical malfunction?

Until now my RS520 was always in sleep mode waiting to be awaken from Roon for instance ā€¦

Now as it is off and I struggle bringing it back to life I am having an hard time with it.

Any clues about this erratic behavior shall be welcomed!

Thanks in advance
Stephane

1 Like
#2

I can tell you, I had an RS250A for a long time, I did all the updates they periodically released, and I never had a problem. Currently, I have an RS151, and since I did the last update, everything has gone to shit! The audio has changed for the worse.

#3

Yeah, Iā€™ve had the same issue too.
Thought it was my imagination.

Iā€™ve got the clock on during sleep mode, so Iā€™ll have to keep an eye on it.

#4

Just to follow upā€¦ w the clock onā€¦ its staying on.
Now when I go to the Rose Connect App, it says its off, but will start up.
So I suspect this is the suspend mode because if it was offā€¦ then the app wouldnā€™t see it.

#5

Hi
And thank you for these replies ; so I am not the only one having issues with this machine going half dead!

I am going to try the clock sleep mode tips so as to prevent it from swooningā€¦

Stephane

#6

This afternoon I found my Rose still in clock mode but super hot so hot that the system displayed a message as I was planning a Roon listening session. Please Reboot bla-bla-bla ā€¦ The message appeared twice after a few songs. I ended up switching it off to make it cooler.
I shall see this evening if I can switch it on again with no effort.

By the way It looks like I can roll back to OS 5.8 if I use the early release function although it is factually a roll back. But is this safe ???

Stephane :thinking:

#7

Thatā€™s weird.

Is your RS520 in a rack or enclosed space?

Mine is on the top of a console, runs warm/hot when playingā€¦ but cools off.

I just pause the music, leaving it on and have it go into its sleep mode within 2 hours. Then the USB ports are on, and the clock is on the front panel.

You can set it to suspend if no music is being played.

What does @ROSEHAN say?

#8

Dear HiFi Rose users

Please check the video below. Is the following function activated?

#9

The issue for me was that one timeā€¦ the unit shutdown instead of going into sleep mode.
Now I could have accidentally turned it off, but since i made sure the clock mode was always setā€¦ it goes into sleep mode.

#10

@Smegel

If you need any additional information, please let me know.

#11

Right now Iā€™m good.

I do notice however that at times the airplay connection gets dropped intermittently.
If I can figure out what is causing itā€¦ Iā€™ll let you know.

Actually one thing comes to mindā€¦ is there a time out feature that causes the RS520 to drop the airplay connection if thereā€™s nothing on it?

#12

@Smegel

The RS520 does not include a specific ā€œtimeoutā€ feature that intentionally drops the AirPlay connection when no signal is being sent. If the AirPlay connection is being dropped intermittently, it is more likely related to network conditions (Wi-Fi stability, router settings, or interference) rather than an intentional disconnection from the device.

We recommend checking the following:

  • Ensure that your RS520 and the AirPlay source device are on the same stable network (preferably 5GHz Wi-Fi if available).
  • Reboot your router and the RS520 to refresh the connection.
  • If possible, try assigning a static IP address to the RS520 to improve connection stability.

If the issue continues, please share more details about your network environment so we can investigate further.

#13

Hi,
The network is fine.

It could be that its on the Mac side because I do run some heavy loads on itā€¦
This is why Iā€™m asking if anyone else has this problem and its also intermittent.
So itā€™s hard to traceā€¦

#14

Hello there

I have tried this standby screen mode instead of the sleeping mode but the unit gets unstable at wake up.
I systematically get a Reboot messageā€¦
I also get after Reboot an error message reading Ā«
TheRS520 DAC is not connected yet.
Please wait for a moment.
If this DAC issue continues to occur, please ā€˜rebootā€™ and try again. Ā»
Kaboom :exploding_head:

Is there a way to rollback to a previous OS version so as to retrieve a proper working version of the OS?

I am more than unhappy at these bugs that make my once beloved Rose unit looks like a Temu device!

Stephane

#15

That doesnā€™t sound right.

The interesting thing for meā€¦ I donā€™t notice it going into sleep mode unless I hit the power switch. (Then it goes to the clock until I hit it again and power it up.) I know its in sleep mode because my Rose app can see it on the network. If it were completely powered offā€¦ nothing.

How old is your unit?
Is it under warranty?

Have to also askā€¦ did you do a factory reset yet?
It could be that you need to go back to a prior versionā€¦ then redo the upgrade.

If that failsā€¦ it could be the unit.

#16

@Smegel @thecementgarden

Does the same issue occur after you factory reset your Rose device?
Rose deviceā€“>Settingsā€“>System settingsā€“>Factory reset

Finally, when the pop-up message appears, please take a picture and share it with me.

#17

Hello

Even a reset did not change a thing. In the end I did revert to version 5.8 via EA link on the screen of my RS520. No more intempestive reboot so far. I switch it to stand by mode via the App.
By the way the English naming is not very straightforward : Ā« standby Ā» would have been so much clear!

#18

@thecementgarden

First of all, Iā€™m glad the issue has been resolved.
We plan to release a new update for the official version tomorrow.