[RoseTube] Notice Regarding RoseTube Playback Issue

[admin]

Dear HiFi Rose users

As of approximately 2026/Jan/27 (Tues) 2:00 PM (GMT +9) today, RoseTube playback issues have occurred due to changes in YouTube’s playback policy.
We are currently reviewing and investigating the situation.

We sincerely apologize for any inconvenience this may cause.

We are giving the highest priority to restoring the service and kindly ask for your understanding.
We will provide further updates through an additional notice once the service has been fully restored.

Thank you.

[Martini]

@admin @ROSEHAN

From this morning, January 27, RoseTube is unplayable on my RS520, streaming via either Rose Connect Premium ( my default ) or Rose One.

This is the first time this has happened in almost 3 years of ownership.

I have tried the following

1. Unplugging the 520 for 30 minutes and then reconnecting.
2. Deleting and reinstalling Rose Tube
3. Rebooting the 520.

Invariably, the following message appears on the screen

I find it worrying that YouTube can seemingly alter their playback policy without giving you sufficient notice to make the necessary adjustments, thereby avoiding the problem we are facing.

I note you have this as a priority and I hope we get a fix very soon.

Rose RS520 OS 5.9.09
RoseTube - 5.9.07.60
iOS - 26.2.1

[Andre]

@Martini

I find it worrying that YouTube can seemingly alter their playback policy without giving you sufficient notice to make the necessary adjustments, thereby avoiding the problem we are facing.

YT can doe it . But paying custumers should be informed and supported in time.

But not shure how YT are handling companies who use their service for free

[ROSEHAN]

Dear HiFi Rose users

ROSETube playback was temporarily unavailable yesterday.
The issue has now been resolved, and playback should work normally.

Please refer to the link below for details:

[RoseTube] Playback Error Recovery and Update Notice

Dear HiFi Rose users We are pleased to inform you that an updated version addressing the issue where RoseTube playback was unavailable due to a “temporary error” has now been released. When entering the ROSETube app, the update will be applied automatically. For RS301 and RS350 users, please launch RoseTube directly from the ROSE device screen to ensure the update is applied. For stable operation, we recommend rebooting your device (power restart) before use. Update time: January 28, 2025, …

[Martini]

@Rose_love @ROSEHAN

The latest version of Rose Connect One (1.0.06 ), which I installed on my RS520 two days ago, showed initial improvements over the earlier version.
Most notably the Output Settings, speaker selection, are now correct. RoseTube was also working but still slower than Rose Connect Premium.

However, this morning ( January 31st) RoseTube did not function, displaying the onscreen message “ Could not play due to a temporary error. Please try again later”. Switching to Rose Connect Premium solved the problem immediately.

There are some other, smaller, issues which I will report on later once the RoseTube issue has been fixed.

RS520 OS 5.9.09
RoseTube: 5.9.07.62
iPad 9th Generation.
iPhone 16
Ios 26.2.1

[ROSEHAN]

@Martini

Our ultimate goal is to unify Android and iOS into a single app platform for centralized management.

For now, we will continue to develop and support ROSE CONNECT PREMIUM alongside ROSE ONE. However, once performance is improved on devices equipped with lower-end CPUs, we plan to encourage users to use the ROSE ONE app.

[Martini]

@ROSEHAN

I am aware of your goal to unify iOS and Android into one app. I am happy to support this and, indeed, I have already agreed to be part of the testing programme for Rose Connect One.

I have reported that RoseTube is unreliable on Rose Connect One. Some days it works fine, on other days it does not.
I do not experience this problem on the Rose Connect Premium app.

So far I have not received any answers from you about providing a solution to this problem.

[ROSEHAN]

@Martini

Please help us check a few things:

1. When you open RoseTube in the ROSE ONE app, can you see the videos? Do the videos appear but fail to play when you tap them?
2. When your Rose device is connected to the ROSE ONE app, does RoseTube play normally if you start the video directly from the Rose device itself?
3. When playback fails in the ROSE ONE app, do you see any pop-up message or error notification?

[Martini]

@ROSEHAN

• When you open RoseTube in the ROSE ONE app, can you see the videos? Do the videos appear but fail to play when you tap them?

Yes, I can see the videos but I cannot play them

• When your Rose device is connected to the ROSE ONE app, does RoseTube play normally if you start the video directly from the Rose device itself?

No, the videos do not play normally if I start them directly from the screen of my RS520. All I see is a spinning wheel.

• When playback fails in the ROSE ONE app, do you see any pop-up message or error notification?

Yes. The pop up message I see is “Could not play due to a temporary error. Please try again later”.

Also, please note that, today, I received a message from your colleague @Rose_love which confirmed you have identified the error when playing RoseTube via Rose One app. You are working on a fix.

[ROSEHAN]

@Martini

If the error also occurs when playing directly on the RS520, it does not appear to be an issue limited to the ROSE ONE app.

In addition, please delete and reinstall RoseTube from the RoseStore, and let us know which version number is displayed afterward.

[Martini]

@ROSEHAN

Thank you for your reply.

On Friday 6th February I updated to RoseTube 5.9.07.62 and also to Rose One 1.0.71.

Since then RoseTube has worked perfectly on the Rose One app ( as well as Rose Premium ).

[ROSEHAN]

@Martini

I’m glad the issue has been resolved.
If you have any other problems or questions in the future, please feel free to let us know.