Rosetube playback Error (Fixed)

ROSE NOTICE Notice
#10

@ktvkv1gmailcom

Sorry for the inconvenience.

  1. Currently, there is no problem with Rosetube on our server.
    Usually, reinstalling Rosetube from the Rose Store will solve the problem.
  2. Please let me know what error message you are getting.
  3. Does the same symptom occur when you disconnect and reconnect the power cable to your Rose device?
#11

Hi Rosehan,

  1. I am surprise to here that there is no problem with Rosetube on your server and the problem still persist

  2. The message that I got “Could not play due to a temporary error. Please try again later”. I got this message multiples times today and have to wait for a few hours before I can use Rosetube again.

  3. The sympton still there after I disconnect and reconnect the power cable to my RS130 device.

Please let me know if you have any questions. Thank you.

#12

@ktvkv1gmailcom

Please go into RoseStore again, delete RoseTube, and reinstall it.

#13

Thank you Rosehan for getting back with me quickly. Are you sure this will fix the problem? I did 3 times already and this will be my 4th. Every time I do this, it’ll take me couple days to load my songs back in the queue. This is so frustrating.

#14

@ktvkv1gmailcom

I have additional questions.

  1. You need to check if the same symptom occurs when connected to another Wi-Fi or Ethernet other than the Wi-Fi currently connected to RS130.
  2. Please check if YouTube works well on a PC or mobile phone in the same network.
#15

Hi Rosehan,

  1. I swapped out the ethernet cables along with rebooting my modem/router a couple times. I will bring the unit to a friend house to see if this help but honestly I am not sure if this changes anything.

  2. Yes everytime I run into an issues with playback on Rosetube, I switches over to Youtube either on TV or Ipad and use airplay to play it on RS130 and never run into any issues with playback.

Please let me know if there anything else I need to try. Thank you.

#16

I have the same problem. In January, the software fixed a persistent problem. But lately I have the same issue that others have noted. Rosetube will play fine and then it comes up with the temporary error issue when playing videos.

When this problem occurs, I can use the Rose app on either iOS or Android with no issue. After some period - may take hours - the Rosetube app works again using my RS150B.

#17

@Manny

Please go into RoseStore again, delete RoseTube, and reinstall it.

#18

I have tried deleting the Rosetube app several times. It makes no difference. When the problem starts, it will persist. The only fix has been time - and that is variable. It may be minutes or hours before Rosetube works again.

The key point is that the issue may occur on the 150B, but my iOS and Android devices will work during that period.

A couple of days ago, the 150B experienced the issue after only 2 YouTube videos. Sometimes it will play dozens before it happens. Sometimes there will be no issue at all.

#19

Thank you Manny for your input and feedback.

Hello Rosehan, apparently the problem fall on your end with the software. I am about to give up this function since you have us running around trying many different options and none resolve it. I go from factory resetting, Rosetube reinstalling, change cable, change network rounter, etc…and nothing work. Today I reinstalled the App (Rosetube) twice and both time did not solve the problem.I keep getting the same message. I have to use Youtube on an Ipad and using airplay to play on Rose. I was bragging with friends and family about how wonderful Rose RS130 ( a streamer with all functions in one solution) and now it’s an embarrassing to show them since it keep crashing. My TV and Ipad Youtube App never give me any issues

We love Rose streamer but software issues will drive your fans away if it not fix or improve. Please help.

Looking forward hearing back from you. Thank you.

Best regards,

Kevin

1 Like
#20

I have a detailed video of this issue at this thread:

Rosetube detailed video

Hopefully, the new OS version released today has fixed it.

I will try and reproduce the issue and comment back.

#21

The error is not fixed with the 5.9 update either.

Reproducible error is detailed here: RoseTube not playing videos that are live on YouTube - #6 by taystnotes

Current workaround: Turn the 150b off for 1 hour. Power back on and RoseTube searches/plays work.

#22

Rose tube stops every time I use it after 1-3 hours of playing on my 5 months new RS 130.
Bin like this from first day :weary:

Som wan find the solution yet?
I tried the new 5.9.2 and it’s still not working like it supposed.

Jon

#23

@taystnotes @Jolyd

I checked the video you sent me.
I forwarded the video to the software team.
They said they will fix the issue and release an update as soon as possible.

2 Likes
#24

@ROSEHAN on behalf of all users who are troubled by this reproducible problem, thank you for taking the necessary steps to fix them.

1 Like
#25

I am having the same issue and I have reinstalled/uninstalled a bunch of times, that never helps

#26

Same here…. Install/reinstall - no changes. Videos are Not possible

#27

Very frustrating for machine that cost 5 times more than a wimm ultra that i owned

1 Like
#28

Just tried to play rose video all my saved . Nothing plays. I get the same error. Frustrating.

#29

Dear HiFi Rose users

ROSETube playback was temporarily unavailable yesterday.
The issue has now been resolved, and playback should work normally.

Please refer to the link below for details: