Rosetube playback Error (Fixed)

ROSE NOTICE Notice
#1

Dear ROSE users,

​​​We have released an update regarding the phenomenon in which the message “Playback is not possible due to a temporary error” appears when playing a video on RoseTube.
For stable service, we recommend that you restart the Rose device before using it.
​If the video does not play when entering the RoseTube app, please update RoseTube from RoseStore.

  • Update date: Friday, January 22, 2025, 3:00 PM (GMT +9)
  • Applicable models: RS150(B)/RS250/RS201(A)/RS130/RS520​/RS151/RS301/350​

[Updated content]

  • Improved Rose Tube “unplayable due to temporary error” phenomenon
6 Likes
#2

Thanks - I loaded the update and it does fix the problem I had.

#3

Hello Admin,

I recently (4-5 weeks) have a lot of trouble with the playback from Rosetube with my RS130. It play for about 2-3 hours and then the error message pop up. No matter what I do (reboot, reinstall Rosetube app, etc…) nothing seem to work. It get back to normal after 5-6 hours not using the RS130. During this time, I can use airplay via my phone to RS130 to play music with no issues. This is really frustrating. Rosetube is one of the main reason I pick Hifi Rose. It’s the not best quality but Youtube have the large library of music titles that I enjoy especially older songs. I start with RS250, move to RS150B, and finally RS130. Never have any issues (owning for one year each) with RS250 and RS150B but RS130 is the pain. Can you please advice me what I can do to fix this issue. THank you in advance for your time and help.

Best regards,

Kevin

#4

@ktvkv1gmailcom

If you have updated Rosetube to the latest version from RoseStore, will the same symptom appear even if you delete and reinstall Rosetube?

#5

Hi Rosehan,

Thank you for the quick response. That’s correct. As mentioned before I deleted and reinstalled the Rosetube although I have the latest version and still experience the same symptom. Not sure what to do next so I reached out to you for help. Thank you.

#6

@ktvkv1gmailcom

Do you still see the same symptoms after factory resetting your Rose device?
Rose device–>Settings–>System settings–>Factory reset

#7

Hi Rosehan,

I did not do factory resetting thinking it is not related but I can try it tonight when I get home and let you know. Thank you.

#8

Hi Rosehan,

I did the factory reset and play it for 30 minutes on Rosetube but don’t see any issues yet. I will try again tomorrow for couple hours to see if the error come up again. Would this be the remedy for the error? Do you know why this happened? Hopefully I don’t have to do that all the time. The trouble is I just spent a couple days to reload all my favorite songs and all got deleted after reinstall Rosetube and now again with factory reset. A bit disappoint for something sound so nice with software glitches. Thank you for your time and help.

#9

Hi Rosehan,

The error popped up again after using Rosetube for 1.5 hour. This happened during reload some of my favorite songs back in the queue. I literally speechless and don’t know what to do next. I reboot 3 times but error still there can’t play anything on Rosetube. The last time this happened, I have to wait for 5-6 hours before I can use Rosetube again. This is frustrating. Please help. Thank you.

Regards,

Kevin

#10

@ktvkv1gmailcom

Sorry for the inconvenience.

  1. Currently, there is no problem with Rosetube on our server.
    Usually, reinstalling Rosetube from the Rose Store will solve the problem.
  2. Please let me know what error message you are getting.
  3. Does the same symptom occur when you disconnect and reconnect the power cable to your Rose device?
#11

Hi Rosehan,

  1. I am surprise to here that there is no problem with Rosetube on your server and the problem still persist

  2. The message that I got “Could not play due to a temporary error. Please try again later”. I got this message multiples times today and have to wait for a few hours before I can use Rosetube again.

  3. The sympton still there after I disconnect and reconnect the power cable to my RS130 device.

Please let me know if you have any questions. Thank you.

#12

@ktvkv1gmailcom

Please go into RoseStore again, delete RoseTube, and reinstall it.

#13

Thank you Rosehan for getting back with me quickly. Are you sure this will fix the problem? I did 3 times already and this will be my 4th. Every time I do this, it’ll take me couple days to load my songs back in the queue. This is so frustrating.

#14

@ktvkv1gmailcom

I have additional questions.

  1. You need to check if the same symptom occurs when connected to another Wi-Fi or Ethernet other than the Wi-Fi currently connected to RS130.
  2. Please check if YouTube works well on a PC or mobile phone in the same network.
#15

Hi Rosehan,

  1. I swapped out the ethernet cables along with rebooting my modem/router a couple times. I will bring the unit to a friend house to see if this help but honestly I am not sure if this changes anything.

  2. Yes everytime I run into an issues with playback on Rosetube, I switches over to Youtube either on TV or Ipad and use airplay to play it on RS130 and never run into any issues with playback.

Please let me know if there anything else I need to try. Thank you.

#16

I have the same problem. In January, the software fixed a persistent problem. But lately I have the same issue that others have noted. Rosetube will play fine and then it comes up with the temporary error issue when playing videos.

When this problem occurs, I can use the Rose app on either iOS or Android with no issue. After some period - may take hours - the Rosetube app works again using my RS150B.

#17

@Manny

Please go into RoseStore again, delete RoseTube, and reinstall it.

#18

I have tried deleting the Rosetube app several times. It makes no difference. When the problem starts, it will persist. The only fix has been time - and that is variable. It may be minutes or hours before Rosetube works again.

The key point is that the issue may occur on the 150B, but my iOS and Android devices will work during that period.

A couple of days ago, the 150B experienced the issue after only 2 YouTube videos. Sometimes it will play dozens before it happens. Sometimes there will be no issue at all.