Rosetube playlists missing

Support QnA
#1

Please help. Suddenly my Rosetube playlists aren’t showing. Tidal is ok, and local cached Rosetube content is ok. But Rosetube not searching for anything new or showing my playlists. Using an RS201 on s/w 5.11.03. When I look on my iPad using the Rose App the Rosetube username seems to be missing…says my user ID is “mileage: (null)” which isn’t correct. It’s like it hasn’t logged Rosetube into my Rose User account

1 Like
#2

Something is really weird. It seems that the app does not find my recent tracks and favorite tracks since today.

#3

Same here.

Nothing works except Qobuz.

#4

@Wspx1
We are contacting you because we were unable to reproduce the issue during our check as reported.
Could you please send us photos or a video showing the issue to the email address below so we can investigate it in detail?
shim1691@citech.kr
Once we review it, we will leave an additional comment if there are any updates.

#5

It’s trying to load, but not finding anything:

Screenshot_20260903_054651_Rose One
Screenshot_20260903_054651_Rose One1080×2340 142 KB

Also reinstall and clearing the app cache doesn’t helps.

#6

Thank you for confirming.
Could you please send the login ID and password to the email address below?
Once I receive your email, I will send a reply back to you.
shim1691@citech.kr

#7

Thanks for responding. Logged on just now this morning (UK) and all now ok…ie Rose and iPad properly logged into my Rosetube with my playlists and history.