Hello
For some reason I cannot play Tidal, It pulls up song and information says cant play song, next song will be played and it does not play next song either. Then when I go to Rose tube I get Rose server connection failed. Everything worked fine last week. I have my Rose RS 150b connected through Ethernet and Rose RS 150 in the settings menu shows IP Address and DNS Server connected. Please Help to correct.
Thank You
We apologize for any inconvenience caused.
Please check a few things.
- Do you experience the same symptom even if you connect RS150 via Wi-Fi instead of Ethernet?
- What is the length of the Ethernet cable connected to RS150? This symptom may appear if the cable length exceeds 5 meters.
- Does the same symptom appear even after resetting your router?
- Does the same symptom appear even if you factory reset your RS150?
RS150–>Settings–>System settings–>Factory reset
Rosehan
I apologize this was my fault. I have the Rose apps on two devices. My tablet required an update, so I thought I would try my Phone to play Rosetube and Tidal, and it worked with no problem. I then decided to turn my tablet off and then back on and from then on I have had no problems. So maybe something to keep in mind for other users.
Thank You so very much for reaching out to me. I have never had any issues with my RS 201E that I have had for 4 Years, that is why I purchased your RS 150b. Love your products.
I’m glad the issue has been resolved.
If you run into any other problems please let me know