RS 150B Qubuz will not play track with a switch in line

So a client has a RS150 and it works fine plugged directly to his network. If you add a switch tho, everything works EXCEPT Qubuz and RoseTube. I have cleared cache and even reset the 150. Same issue.

Its hard for me as a networking guy to fathom how this could occur. Qubuz is not exactly a complex streaming protocol. Tidal and EVERYTHING else work fine.

So Qubuz running on Android running on Hifi Rose RS 150B is kinda defying my understanding of how this should work.

Looking at these forum tho, things appear to be a bit, ummm, quirky, with the HiFi Rose networking.

So what happens is each time the track just times out and says cannot play and moves to another track which then does same thing

Using a laptop, or another brand player, and Qubuz works great. Its isolated to only the HiFi Rose and only Qubuz. Tidal, Rose Radio, etc all work great…

As a networking guy I am fairly stuck on this.

@Xymox

Rosetube was in the process of being modified due to changes in the API due to YouTube policy.
This problem can be resolved by accessing the Rosestore app on your RS150b and updating Rosetube to the latest version.

Please check a few things.

  1. When you play Qobuz music, does it keep skipping to the next song no matter which sound source you select?
  2. Does a pop-up message appear on RS150b when selecting a sound source?
    If so, please let me know what message appears.
  3. When playing Qobuz music, do you experience skipping in the RS150b or RoseConnect app?
  4. Do you still see the same symptoms even if you uninstall and reinstall RS150b–>RoseStore–>Qobuz?
  5. Does the same symptom appear even if you log out and log back in to your Qobuz account in your RoseConnect app?

I will check and let you know…

Separate question, does HiFiRose use Open Home ? I don’t think so because they do not have a Android version.

http://openhome.org/

HI, just to let you know I am experiencing the same issues, primarily with Qobuz, but also with Rosetube.

I’m getting unable to connect to Rose server messages , then playback keeps dropping out. Track selection sometimes works in Qobuz sometimes not and will jump to the next track. Performance is also slow/laggy.

I have tested Qobuz via my iPhone and MacBook and no issues. I’ve tested the ethernet connection where I would plug in my RS150b and get 880mbps, so no performance issue. I spent 30 minutes on a call with my ISP to see if the issue was at there end and changed between static and dynamic IP addresses, without improvement.

I suspect there is a fault with Rose’s servers and how they are passing through services like Qobuz.

Sadly this is all too familiar with Hifi Rose and I’m on the verge of ditching my RS150b for a true hi end streamer/DAC.

The iOS app is equally poor.

Hi NickH,

Actually my issue is different. I have done more isolation as well…

What router are you using ? This gear uses a lot of networking protocols that are quite dependant on the router. So which make and model do you have ?

ROSEHAN,

I should first explain a bit further.

I make a high end network switch & wifi system for audio use. I have a number of dealers who also sell my other product a reengineered AppleTV. https://www.dejitterit.com/

One of my dealers is also a long time dealer of HiFi Rose.

Most of my dealers and clients use Auralic, Taiko, Lumin or Antipodes among other products.

My switch supports and has been tested with all those platforms and functions. Most use Open Home and Linux. The Taiko uses Windows server. I also have some switches in high end studios doing 16 ch of DSD256 via Merging. I support AES67/Dante/ Ravenna. I also have some switches in post production suites.

My system uses Mikrotik RouterOS and ArubaOS. Its carrier grade networking gear that is very sophsicated and can be configured in a nearly infinite number of ways. The features are covered on its web page. By clicking on the features link. The Switch X

So it was surprizing when this HiFi Rose dealer reported that Qubuz and Rosetube were not working on the clean side of my switch while every other device on the market tested so far loves the clean network environment I create and works flawlessly. Qobuz and Rosetube on the 150B work perfectly on the dirty side of the switch - which is just a network bridge. They do not work on the clean side.

As is covered in this document, https://dejitterit.com/SwitchX/SWITCHX.pdf , the clean side is a NATed enviroment. This provides a isolated and controlled network space. I provide UPnP, SSDP, IGMP, DLNA and a host of things and configuration designed for a audio streaming network. The Wifi access point is also fully configured for use in a audio environment.

So the HiFi Rose is the only device I know of that does not work fully on my Switch X. ONLY Qobuz and Rosetube are failing.

EVERY other function on the HiFi Rose 150B works perfectly. The dealer is describing a big jump audio performance. I do not want to put on my website that it does not work fully with HiFi Rose.

The dealer is going to send me his 150B. Once I have it in hand I will be able to analyze what is going on. I will be able to really look at the packet data.

I have now had a chance to really discuss the issues and the product with him. I have also had time to look thru the forum postings on the issues. I have also talked to another client who has had a 150B and described a number of issues that are different and he used a std consumer router at the time. He sold his 150B as he could not get it to work reliabily on a std ASUS home router.

I am quite curious as to what is going on however as it seems quite odd and seems to affect a lot of people.

Most likely I can create a networking environment that will make the 150 and 130 very happy. If I knew what it needs from a network, I can supply it and setup a config for it. I would like to have a custom config I could load just for the HiFi Rose products. I might also be able to include changes in my default config that make HiFi Rose products happy once I study what is going on.

For example. I could setup any IP space, any UPnP or QoS that might help. I could setup a static DHCP if that helps. I can create a isolated network space that is ideal for a HiFi Rose.

Once i get the 150D I will update this thread.

I suspect working in a Android environment is the main issue and you have limited options. Maybe I can address some of this.

If you have a ideal networking environment/requirement you can send to me that would be very helpful.

HI, I use my ISP supplied TP Link EX240v router. This is connected via ethernet into a TP Link switch and then onto the RS150b via ethernet. I have tried with and without the switch and confirmed that the switch is not the cause of the issue. I’ve also tried different ports and cables, with no effect.

Can Hifi Rose please advise on networking protocols to allow access to content delivered via there servers.e.g. issues connecting via DHCP rather than PPPoe, use of static or dynamic IP addresses?

Further update. I have just created a trial Roon account and I’m now using my RS150b as a Roon endpoint. I can stream music via Qobuz without issue, over the same connection.

This suggests that there is an issue with services delivered via Hifi Rose e.g. Qobuz and Rosetube.

Would appreciate a response from a Rose representative on this update and my previous queries.

Interesting !.. But not surprizing…

I think Qobuz/Rosetube on Android via HiFiRose are having some wierdness with maybe UPnP. Some people use Qubuz and Rosetube without any issue at all. The delaer I described. He can hook the 150B to the “dirty” side of my switch and all is well. But it fails on the clean side. Its 100% this way.

It also appears that possibly newer more advanced routers like the one above might be connected to the systems that are failing in this way. So there could be a a network protocol from HiFiRose that is not working well with a new version of things on newer routers. It may be that the newer routers are implimenting something new that causes the HiFiRose to break on Qobuz/Rosetube. It could also be a issue deep in Android and HiFiRose might not be able to fix the issue.

So the problem I am seeing is some networking weirdness that has nothing to do with things like resetting, reinstalling and all that. It seems kinda like a UPnP issue, or maybe something even more complex. But its really odd as every other device works and as mentioned using Qubuz works fine from roon. Tidal and other things working requires the same procols and so its odd that Qobuz is not working.

I really need to get one of these and look at what is going on.

I would think HiFiRose is aware of what the exact issue is. It would be great to get the issue explained in exact technical terms. It would be good to have any known workarounds. If there are routers to avoid, that would be good to know.

If I know exactly what is wrong, I can maybe create a networking environment that addresses the issue.

NickH,

If you have a PC avaliable, you might try running multiping and charting your internet performance.
If your in the US set your target as 1.1.1.1 and your interval to 1sec. Go to Edit > Options > Packet and set “max num of samples to keep” to 0 which means keep them all…

https://www.multiping.com/

This will start a chart showing latency and packetloss… Let this run for a few days… Right click on the chart to look at different time intervals.

Its important to be sure your internet connection is OK… Plug this PC into the router WITH A WIRE or use whatever method your using for your HiFiRose device.

If you run this for a few days and it shows a fairly flat line without any red, your connection is OK…

The top chart shows a great connection, the bottom chart shows issues…

There is also a UPnP tool. BUT. This requires some understanding of UPnP to use it…
https://alax.info/blog/257