RS 151 Wiedergabe Zeitverzögert

#1

Dear Sir or Madam,

For about six months now, I have been experiencing a problem with my RS 151 where music videos and audio tracks play with a significant time delay.
It takes almost exactly 14 seconds each time for playback to begin.
The opening bars of a piece have already played for quite some time before any sound is heard.
This is very frustrating.
It does not always happen with the same music or video tracks; the issue seems to occur randomly, affecting different files at different times.
Error messages also frequently appear when loading music videos.
I performed all software updates again yesterday, but unfortunately, this did not resolve the issue.
Could you please assist me further?

Many thanks in advance.

Kind regards,
Bernd Schmittmann
D-58540 Meinerzhagen
Fröbelstraße 1a
Email: bernd_schmittmann@outlook.com

#2

Hi Bernd

Not very smart to put yr personal info here on the site.

#3

Hello,

Thank you for reaching out to us. To help us troubleshoot and identify the cause of the issue, could you please provide us with a few more details?

  1. Could you share the model name of the amplifier or external DAC connected to your RS150 (RS151)?
  2. What type of cable/connection are you using to connect to the amplifier or DAC? (e.g., USB, XLR, RCA, I2S, etc.)
  3. Which streaming services or sources do you typically use when playing music/videos? (e.g., Qobuz, TIDAL, RoseTube, local files, etc.)
  4. Could you provide your ROSE ID? (You can check this on your device: RS150/RS151 > Settings > System Info > ROSE ID)
  5. Regarding the error message, does it appear separately from the 14-second audio delay? Or does the error message always pop up whenever the 14-second delay occurs?
  6. What specific error message or error code is displayed on the screen?
  7. If possible, could you take a short video capturing the symptom and send it to us at rose_service@citech.kr?

Once we have this information, we will be able to look into the matter much more thoroughly.

Thank you for your cooperation, and we look forward to your reply.

Best regards,