Rs 250 intermittent stop n play

ROSE Products RS250
#1

Hi, i am encountering intermittent stop and play for song save in the ssd. It has been annoying and I couldn’t enjoy the music as I wanted to. Just for any example, the problem occurs for at least 6-8times for just one track. Kindly advise what can I do

#2

@tongho

We apologize for any inconvenience caused during use.
To give you an accurate answer, I ask you a few questions.

  1. Does the sound stop after 6 to 8 songs are played when playing music on the SSD?
    If so, does the play button turn into a pause?

  2. How do you play music from SSD?
    Do you press and play a song or play all songs in the album?

  3. Queue is a space where the songs you play are stored.
    Is it such a symptom that the music stops when the last song in the queue ends?

Please describe your problem in more detail.

Thank you

#3

Sorry for late response.

  1. One song stop for 6-8times. Am notbpressing anything and it’s super annoying.

  2. Press play all song in the album

  3. Nope. The song stop and it hangs. Sometime it takes less than 2 seconds to resume. Sometime it takes longer.

#5

@tongho

When you hear the symptoms, your network status doesn’t seem smooth.

  1. Do you connect and use WiFi? Or do you connect and use a LAN cable?
  2. If using Wi-Fi, is it 2,4G or 5G?
  3. Is the strength of the connected Wi-Fi strong?

Thank you

#6

1 Lan cable

I never try with WiFi before

#7

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167248072487615156879519235440224032×3024 1.39 MB

I always need to reboot the rose then I can continue to listen to music. This message will pop up again and I repeat the reboot again.

This is very annoying as I really can’t enjoy music. It is more troublesome than my analogue setup

#8

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167248085391841978096026327077553024×4032 1.48 MB

All music in the storage gone…but once reboot, it will turn back to normal.

The process repeated like never ending. Reboot and reboot and reboot

#9

20230102_093858
20230102_0938584032×3024 1.69 MB

This is the message I seeing everyday

The music keep stopping intermittently and it occurs more and more frequent.

#10

20230102_095728
20230102_0957284032×3024 1.54 MB

And now I got this message. I need to reboot again

#11

@tongho

We apologize for any inconvenience caused during use.

I would like to ask you a few confirmation questions.

  1. Please tell us the model name and capacity of the SSD you are using.
  2. Please tell us the DB capacity and the number of songs in the current SSD.
  3. Did you connect the SSD to the bottom of the device?
  4. Does the SSD work normally when connected via USB?

Please answer after testing the questions above.

Thank you