"RS130 audio interface is not connected yet." error

Support QnA
#1

Hi, I received my unit today and started the unit up. Above message appeared, I managed to upgrade the firmware, and above error keep appearing every few seconds. Can’t change output from HDMI to USB, the RS130 detected my DAC.

I rebooted, still same issue. Full reset, and still same issue, and with the error message keep appearing I can’t even type my password to log in to wifi.

The unit is defective.

image
image3268×1774 696 KB

#2

Strange message to me. Did you already get back to your dealer to help solve the issue?

#3

Yes, contacted them on the day I received (yesterday). They will come by tomorrow (Monday) to test and replace the unit.

1 Like
#4

@rtankm

We apologize for any inconvenience caused.
I have a few questions for you.

  1. The picture you uploaded is a screen that needs to be initialized to appear, but does that mean that while using the RS130, it always skips like the picture you uploaded?
  2. When connecting coaxial/AES/EBU, does your DAC indicate that it is connected?
  3. Have you tried connecting with another cable when using coaxial/AES/EBU?
  4. If all of the above fails, you may need to contact the distributor from which you purchased the RS130 to check and repair it.
    eng.hifirose.com/Distributors
#5

This message keep appearing every few seconds, so I can’t log into wifi. The input/output connections setting is stuck at HDMI out, I can’t select USB even when they detected my Dad. I can’t select AES/Co-axial etc. as well, it just stuck with HDMI out.

#6

@rtankm

Since this issue is not recognized by XMOS, it does not seem to be resolved with a software update.
you may need to contact the distributor in the country where you purchased the RS130 for repair.