RS130 connection to RSA780

ROSE Products RS130
#1

Hi all, I am coming from an Innuos Zenith where I had no problems ripping CDs to the installed HD.

I have since bought the recommended Samsung SSD and have it installed, after trying to rip new CDs I have run into a few issues I was hoping someone might be able to assist with.

  1. The meta database often mistakes the CD read as a different CD so I cannot download the correct CD
  2. The handshake using the supplied USB cable fails often. It happens right after I hit “ripping” and then “confirm”. I have read that is possibly due to power loss so I tried several other high quality USB and computer cables to no avail. Now the CD is stuck and several restarts fail. I have also tried placing the drive away from other power and sources cables too.
  3. Is there a way to update the RSA780 firmware somehow? My RS130 is running the latest.
#2

@Dr_Jekyll

Please check the following:

  1. When your RSA780 is connected to the RS130 via USB, does the CD fail to eject even when you press the eject button on the RS130?
  2. If a CD is stuck in your RSA780, does it also fail to eject when you connect the RSA780 to a PC and try to eject it from the PC?
  3. If the answer to the above questions is yes, there is a possibility that the RSA780 is defective.
    Since the RSA780 does not support firmware updates, you may need to contact the dealer from whom you purchased it to request a refund or exchange.
#3

It takes several restarts to get the disc ejected.

I still cannot rip certain CDs as the unit dismounts / disconnects when I hit the confirm button. How do I resolve getting it to rip discs as intended?

#4

@Dr_Jekyll

I would appreciate it if you could also answer the following additional questions.

  1. When you connect your RSA780 to a PC, are you able to see the inserted CDs on the PC and perform ripping properly?
  2. When you connect the RSA780 to the RS130 and ripping does not work, is the CD information displayed incorrectly, or does the ripping not work at all?
#5

  1. I do not have it connected to a PC nor am I am to try that. It’s in my home stereo system.

  2. Yes, the drive reads it and fills in the meta data. As I stated previously everything is fine right up until I press “confirm” and then it immediately disconnects.

#6

@Dr_Jekyll

To better understand the exact cause of this issue, we need to confirm whether the same problem occurs when your RSA780 is connected to a PC.

Please check the following:

  1. After performing a factory reset on your RS130 and reconnecting the RSA780, does the disconnection still occur the moment you press the rip button?
    RS130 → Settings → System Settings → Factory Reset
  2. Since you mentioned that the issue occurs even when using a different cable, it appears there may be a problem with the RSA780 itself.
    If the same issue persists even after a factory reset, we recommend contacting the distributor in the country where you purchased the RSA780 to request repair or replacement.