RS130 power behavior change

[cossiers]

Implementing a 12V trigger input/output on the RS130 isn’t the issue! That feature would have been nice to have, but the device simply doesn’t have it.

There is, however, a workaround involving an external USB signal and a software-side adjustment to the USB power management menu (specifically, the “USB/SSD power activation” setting).

However, surely it wouldn’t be too difficult to have a colleague from R&D perform a quick technical check and provide a qualified response. So, when can you give me a feedback from your development team?

Its very dispappointing!

I don’t think that copying and pasting standard responses (generic text blocks) improves a customer forum and closing threads as well!

Regards

[ROSEHAN]

@cossiers

Thank you for your feedback, and we sincerely apologize for the frustration caused by the delay and the way our previous responses were perceived.

You are correct that the RS130 does not currently support native 12V trigger input/output functionality. We also understand your point regarding the possible workaround using USB power activation behavior.

At the moment, we are still reviewing the technical feasibility and behavior internally with our development team. Since this involves both hardware behavior and software-level USB power management, we need additional verification before providing an official technical response.

We understand your concern regarding generic responses, and we appreciate your patience while we work to provide more accurate information instead of incomplete or speculative answers.

Once we receive confirmed feedback from the development team, we will share the information with you as soon as possible.

Thank you again for your understanding and detailed feedback.