Rs130 + Qobuz = new latency problem

#1

Hello,

We have been running our rs130 for months, and before it a 250, always connected hardwire with Ethernet cable to our cable modem. Had never experienced latency stop/start during playback until the last few days. I switch between Qobuz and Tidal and Rosetube, and it only happens on Qobuz. It happens so frequently now I cannot get through even one musical track with out a pause. The can see in the playback graphic that the gray bar stops and the playback indicator catches it whereupon the music stops while I assume it’s buffering.

I have the latest firmware on the rs130, have deleted and reinstalled both rose connect and Qobuz on my iPad, and I’ll now that we are experiencing latency in any other respect (e.g., TV programming, streaming movies/TV, work-related zoom/teams video calls, etc.).

Has anyone else encountered something similar?

Any suggestions?

Thank you,

Mike

1 Like
#2

Hi Mike, I have not experienced this issue but my suggestion would be to connect via WiFi and see if the issue changes symptoms

#3

Hello, and thanks. I had thought of that, but was too stubborn to try it because I’m not sure why it’s happening now after all this time of great performance. It’s like side-stepping the issue… but maybe I will give it a go. Best…. mike.

#4

Hi Sebrof… well, I tried to connect to WiFi but could not figure it out. The text on the window says something like “turn WiFi on to see available networks” and when I move the slider to “On” nothing happens. Turned off the Ethernet and even unplugged it to see if that would do something but it did not help. If I recall, the rs130 does not have an external antenna. Not sure what to do next.

#5

An external antenna should have been included in the box. Also an adapter, I believe the antenna is a USB and the adapter takes that to whatever is on the back of the RS130 (or I could have the specific connector types mixed up but an antenna and an adapter are required)3

#6

Thanks again. I need to check the box. Never intended to use it, so don’t recall.

Btw, I’ve been listening to Tidal for hours and had zero issues.

#7

I can recommend something else to try.

I too have had issues with Qobuz and roon not with my RS130 but FWIW. Have you tried changing DNS servers or using something like 8.8.8.8? I found Qobuz a bit more sucesptible to DNS settings and updating my Roon Core solved my timeouts.

Others have had similar issues:

#8

I had the same problem with Qobuz intermittently with 250a.It became so frequent Qobuz was unreliable for me and I dropped it.Sorry I couldn’t be of more help.

#9

Dear Hi-Fi Rose users

We apologize for any inconvenience caused.

Currently we are not experiencing the same phenomenon as you. I need your help to solve the problem.
Users who would like to help us, please answer the questions below by emailing us below.
eunseong96@citech.kr

  1. Please tell us the model name of the Rose device you use.

  2. Please tell us the Rose ID of your Rose device.
    Rose device–>Settings–>System info–>Rose ID

  3. If you go to the RoseStore app on your Rose device and uninstall and reinstall Qobuz or Tidal, does the same problem appear?

  4. Do RoseRadio and Rosetube play normally without interruption?

  5. Please provide your Qobuz and Tidal accounts and password. We need to confirm that it appears in your account.

#10

Same issue with 150b. Raise the issue with support a month ago