I was stuck on the pincode screen ( never had a pincode) and did a hard rstart holding the power button for 10 seconds. RS130 never started again. Even unplugging it for 30 mins ettc does nothing
What the actual HELL IS HAPPENING
We apologize for any inconvenience caused regarding the Pin code feature.
According to the latest regulations, effective from the second half of 2025, it is absolutely mandatory to obtain RED certification (Radio Equipment Directive) in order to distribute and sell wireless electronic products in the European Union (EU) market.
This is not optional; it is a legally required obligation, and without RED certification, entry into the EU market in any form is not permitted.
We are currently checking whether it is possible to hide the Pin code for countries outside the EU. However, please note that the process is not straightforward.
There is no default PIN number for the Rose device.
The PIN feature was implemented to comply with EU RED certification requirements, and each user must set their own PIN individually.
Users are required to create their own 8-digit numeric PIN code.
Pin has nothing to do with the RS130 not operating at all. I turned the unit off using the power button and a 10 second hold. It powered off and wont come back on anymore. I can hear the relay click when I try to turn it on but nothing happens. I also hear 2 or 3 relays click when i plug it in. Ive had it unplugged now for hours to let the capacitors discharge but i think there is something wrong with the power protection mode. Can you show me a picture( no im not uploading a picture) of the circuit breaker in the proper position on the RS130. I think mine is out. When i press it even when unplugged it goes in but pops back out. by the way i live in the USA and EU restrictions me nothing to me
Based on what you’ve described, it appears that you will need to contact the official HiFi Rose distributor in the country where you purchased your RS130 to request service.
Please find the contact information for HiFi Rose distributors and dealers at the link below:
https://distributor.roseaudio.kr/
I had the same issue. My RS130 needed a new mainboard to solve the problem.
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Hi HiFi Rose Team, @moderators —
With respect, this is now yet another report of RS130 failure (two in this case), and the only response we keep seeing is a copy/paste referral to “contact your distributor.”
That may be the correct service pathway, but it does not address the bigger issue: what is actually happening in the field, and what are you doing about it? The growing volume of RS130 failure reports in this forum is creating serious concern among owners and prospective buyers, and “please contact your distributor” is not an adequate public response at this point.
A few direct questions that deserve a direct answer:
- Do you acknowledge a broader RS130 reliability issue or not? If yes, what are the primary failure modes you’re seeing (high-level), and what corrective actions have been implemented?
- Are repairs consistently using current/revised service parts? You previously stated distributors may use older revision boards from inventory. That is exactly the kind of practice that can drive repeat failures and destroy owner confidence. What controls are in place to prevent outdated boards from being installed in flagship repairs?
- Is any form of service bulletin, proactive inspection, or recall being considered? No one is “calling for drama,” but when repeated failures show up publicly, the responsible manufacturer response is to state whether:
- this is within expected norms (with some credible framing), or
- there is a known issue with defined remediation, or
- a proactive program is warranted (inspection, part replacement campaign, recall, etc.).
- What protections do RS130 owners have? If a unit fails multiple times, what is the replacement threshold / warranty treatment? “Policies vary by distributor” is not sufficient for a flagship product.
To be clear: directing each individual owner to a distributor may solve each case in isolation, but it does nothing to restore confidence for the overall RS130 owner base.
HiFi Rose, please provide a written response here addressing the above — especially whether a broader reliability program (service bulletin / proactive campaign / recall consideration) is being evaluated. The community deserves more than a distributor link.
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