Since the update yesterday to version 7.9.09 my RS130 keeps on restarting every 30 minutes. I did also a factory reset. That did work for sometime but after playing the device today the problem started again. Never had this problem. What is going on?
Now it is even worse. I cannot even go back to factory reset. It keeps on breaking off while starting the factory reset. Every 20-30 seconds now.
We sincerely apologize for the inconvenience.
Please check a few things for us so we can better understand the issue:
- The latest firmware version for the RS130 is 5.9.09, but you mentioned 7.9.09. Could you please confirm if your RS130 actually shows 7.9.09 as the system version?
- If you disconnect the power cable from the rear of your RS130 and reconnect it after about 10 minutes, does the same issue occur?
- Does the RS130 restart when you play a specific file or press a certain button?
- Or does it restart automatically after some time, even when you are not touching or playing anything?
We would appreciate it if you could provide detailed answers to these questions.
It is after a 5.9.09 update and keeps on rebooting every minute. If i disconnect the powercord for a few minutes it seems to take a bit longer. It doesnt matter if i push a bottom or what i do. Even without touching anything.
Based on the symptoms you described, it seems that there may be an issue with the power supply of your RS130.
We recommend that you contact the distributor in the country where you purchased your RS130 to arrange for repair.
You can find the distributor information at: https://distributor.roseaudio.kr/