Rogersenterprisesofsarasotallc@gmail.com
0D7159
Additionally, please take a picture of the screen that appears when you go into Device Management on your RS130 and send it to me.
Finally, when you see the message to register the device in your RoseConnect app, please capture it and send it to me.
Any ideas on what may be causing this??
Thanks
I have responded to the issue via email below.
Please check your email.
Ok, so Iāve done everything you have said to do, I sent the screenshot of Mypage to the email address.
It is still doing the dialog box asking me to register the device, now what do you suggest??
J
Please tell us the model name of the mobile device you are using to download the Rose Connect app.
Samsung Galaxy S24 Ultra
Please follow the method below on your Samsung Galaxy S24 Ultra, go to Software information, capture the screen, and send it to me.
Samsung Galaxy S24 Ultraā>Settingsā>About Phoneā>Software information
One UI version must be 6.1 and Android version must be 14.
Yes, this is what I have on my phone.
So, since I have the correct version of the software any other thoughts on what to do to correct this.
Thanksā¦
Any other ideas people, come on this thing cost $5200, give me a breakā¦
J
Iāve done this many times. Error message still persists. Not sure how to fix, support non existent on this $5200 device, with silly software issues.
Are you still experiencing this issue with your Rose device?
- Is your Rose device registered properly as shown in the picture above?
- What is your Rose device version?
Rose deviceā>Settingsā>System infoā>System version info - Are you using the RoseConnect app that matches the system version of your Rose device?
No, all fixed, thank you.