RS130 tells me its not registered

ROSE Products RS130
#1

Hello,
I keep getting a message device not registered. Please register thru settings, device management.
When I go there in the app it says device isnt registered, register device in device management.

What the heck

#2

This was after the latest update.

#3

Go to RS130’s Device Management option under Settings to register your device. Do it on the RS130, not from the App.

#4

I click on settings on the RS130 and there is no option for Device Management

#5

I am dumb. Sheesh thanks for the help I found it

1 Like
#6

You’re welcome. Happy listening.

#7

No you’re not. Just scroll all the way down :wink:

#8

I guess I’m dumb too I haven’t found it yet I don’t even have that option where did you find it exactly? I have not updated to the newest firmware and I’m not going to until it’s more stable thanks!

The last thing I have in the list is user account

#9

@rolling18

Please try the method below.
Rose device–>Settings–>Device management–>Register

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#10

Thank you for responding to me!!

I DO NOT have “Device management” … only the other items in the list.

so I cannot proceed. Thank you.

#11

@rolling18

If you do not have the Device Management menu, your Rose device is probably not the latest version.

RS130–>Settings–>System info–>System version info–>5.7

If your RS130 system version is not 5.7, click the Update button on the right to update.

Do you not see the Device Management menu when you go into Settings on your RS130 and scroll up from the bottom of the left menu?

#12

As I said before I do not have the device management option under settings I have everything else in that list in the same order.

But yes I am still using ver. 4.xx software as I do not want to upgrade yet because of all the problems people are having within latest update.
Thanks

#13

@rolling18

If you do not update to the latest version, you will continue to see messages asking you to register your device in the RoseConnect app because the version compatible with the RoseConnect app is different. Next week, we will release an update that fixes the current bug.

#14

I went ahead and updated to get rid of the repeating error message… guess I have to hole tight for next update.
thanks

#15

@rolling18

The next update is scheduled for next week.

#16

Hi,
I’m having the same issue, constant dialog box asking me to register my device, but the device is registered. I am running the latest version 5.7.

What to do??

Thanks

#17

@Jefferson

Please check a few things.

  1. Does the same symptom occur even after deleting and reinstalling your RoseConnect app?
  2. When you enter device management on your Rose device, is Register displayed at the bottom right of your Rose device?
#18

I have removed and reinstalled the app and it still does it.

No, it says unregister and above that is a Rose ID #

#19

It never asks on the device itself, only on the app.

#20

@Jefferson

I need 2 pieces of information from you.

  1. Please tell me your Rose device account ID.
    RS130–>Settings–>User Account–>Email
  2. Please tell me your Rose ID.
    RS130–>Settings–>System info–>ROSE ID