RS130 Tidal dropout via 100mb Melco switch

Function TIDAL / QOBUZ / SPOTIFY
#1

Hi there,

I am experiencing Tidal dropouts since Max update.

Internet chain > Router > SoTm switch (1000mb port) > Melco S100 (100mb port) then Melco S100 (100mb port) out to RS130.

It seems the software hesitated many times streaming the music from Tidal especially max files at 192.

There is no problem with Qobuz or even streaming the same Tidal file through Roon. Everything is perfectly loaded. No dropout at all.

First, I thought it could be that the file is too large to stream through 100mb port but it is not. Same setup does not happen to Qobuz or Roon.

Additional info, when I change the port that coming out from SoTm 1000 into Melco 1000. The problem solved too but the 1000mb port internet sound really not good compared to the magic of 100mb port from Melco switch.

So I conclude that this is the software issue just for this specific setup for Rose to play Tidal Max.

Believe me I tried all possible connections in my chain just to specific the problem here.

Hope we can fix this because it does not happen to Qobuz and Roon with the same setup and the same track. BTW I just want to stick with Tidal because Qobuz and Roon sound cold to me.

#2

@sasaki99

Based on your explanation, this issue appears to be related more to software behavior with Tidal Max streaming under a specific network setup rather than a simple bandwidth limitation.

The following points are especially helpful:

  • Qobuz works normally
  • The same Tidal files work properly through Roon
  • Dropouts occur only with the ROSE + Tidal Max combination using the Melco 100Mbps port
  • The issue disappears when using the 1000Mbps port

We also appreciate the extensive testing you performed with different connection combinations.

We will share your setup details and findings with our development team for further investigation regarding Tidal Max streaming and buffering behavior under specific network environments.

1 Like
#3

Thank you for the investigation.

I’m back to update that I finally found the cause after months.

We need to adjust the PCM time delay for this case. The default is 500ms. It needs to be around 1500ms. to solve this problem.

Seems like the Tidal software inside Rose need more time to shakehand with the network in this condition in order to download the file. Especially if the system is clocked for multiple devices under 1 master clock.

Hope this helps anyone with the same problem. And maybe Rose team would adjust more buffer in Tidal since Qobuz is working perfectly.

#4

btw the problem came back tonight. Hah. so I think it’s about tidal buffer which users cannot do anything with it. We will need software update on this.