I am devastated.
Yesterday I was listening wonderfully and for a good time to music.
But this morning, I wanted to play music and… surprise: my Rose150 won’t start.
Neither in the device itself, nor remote control nor in the cellular with the app.
Nothing works.
I have disconnected the electrical connection cable for a few minutes, and nothing.
I can only say that when I touch the screen of the Rose I hear the usual little click, but…
Nothing more. I need help. I can’t live without music.
What can I do?
Thank you
Well, I guess this is a hardware problem.
I think you should take it back to your local reselling and get it repaired.
Additional information:
Yesterday updated the system… and today …crack.
Any relation?
My first 150 arrived in the same condition. It would click and then go dead. I sent it back and Music Direct returned my money. I was their last unit. I ordered a new one from upscale audio and it works fine.
I have that same problem sometimes and it just happens with no apparent reason, like having done an update. When it happens I usually unplug the unit for a minute or so then try to turn it on with the screen icon. After a few repeated attempts it will usually turn on. The one thing I have noticed is that you need to wait a little longer between attempts when you hear that “click” because in this situation there is usually a longer than normal boot up time. If you press again too soon, you are actually turning it off. Anyone have any idea why it even happens in the first place?
I apolozize for the late reply.
The answer received by delivering the contents to the A/S person in charge seems to require A/S for the Rose device.
Please contact the distributor in the country where you purchased the Rose device and get A/S.
Thank you
What is A/S ? Not sure what I need or should do.
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Follow the link I posted above, contact the distributor in the country where you purchased your Rose device and get your device repaired.
Thank you
Hi,
I sent the equipment to the Spanish distributor more than 15 days ago. on lastFriday I called to find out about their situation, and they replied that they had made the consultation with the factory in Korea…and that they were waiting for your answer.
Can you help streamline this issue? Thank you
We are in contact with a distributor in Spain.
We’ll let you know when we get a reply.
Thank you
Hi
I imagine the distributor will be very busy with multiple themes. I was proactive and called them, and the concrete response I received was that they had consulted Korea and they were waiting for an answer from you.
I don’t know anything else. And to this day that’s all I know.
And I actually miss the 150 a lot …
This is really bad, a 4300 euro device should be repaired within one week or replaced for a new one when it is in warranty.
People who buy gear like this are music lovers and they can’t miss it for a day in fact
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Hi,
more than a month later I’m still without my ROSE15=… and I miss it.
They tell me from the Spanish distributor that they are waiting for spare parts from Korea.
Forgive me, but I don’t understand so much waiting time; Have you sent the pieces by canoe or by DHL? It’s a long time…to service.
Thanks
We listened to the symptoms and sent the audio board and LCD.
The Spanish distributor replaced it, but the problem was not resolved, so we sent other repair parts.
When we send repair parts, we use the fastest delivery service available.
I’m really sorry for taking so long. I hope your RS150 goes well this time.
Thank you
Hello Rosehan
Today is December 16, and more than two months without the Rose150.
I don’t know anything about anything from anyone.
This, as we say in Spain, is already far from dark brown.
And I think I have been very patient on my part, but it is now time for solutions.
I have paid for it to have it at home, not to have it lost in a workshop and nobody knows how to solve it.
If your customer service chain does not know how to repair this device, please send me a new one
I don’t know if you as manufacturers or if the Spanish distributor, do what you have to do to put my repaired Rose at my home before the end of the year (it was so well cared for, I hadn’t even removed the protective plastic top) or a new drive.
I think this situation is not acceptable.
I await your response.
Ignacio
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Every official distributor should have parts in stock so repairs can be fast
And then I mean an audio board, power supply, lcd screen.
So most common parts, in this case service doesn’t need to be this long
I fully agree with you they should send you new one
2 months is way to long!
The customer service is getting worse by the day at Hifi Rose. Guys, get your act together or your brand will fade away into nothingness. @nachocom case should never happen. Perspective buyers look at these very concerns prior to making a purchase and as a result of your poor after sale support those perspective customers go to another brand. Send the guy a new unit with an apology note that you let this go on for so long. Unacceptable.
Rose should get a new device on a plane to this customer asap. Anything else would be total service neglect.
We sincerely apologize for this situation.
The distributor in Spain told me that the RS150 had a problem, so I sent them a full board for the RS150.
However, the RS150B was the device you used. So I have sent the board for RS150B on Dec 9th.
I’m really sorry for the inconvenience caused for such a long time.
Thank you
Well, Rosehan
Thanks for the support.
For 10 days I am happy again with my Rose 150b.
A unique device on the market, some approach, but do not arrive.
Improvable? Yes, little by little it will improve thanks to the updates. Others stay where they are.
I don’t change it. He will be with me long and beyond.
Thank you all and for Rose’s support.