RS150B complete loss of audio

Three times in the past hour my RS150B has complete loss of audio signal via RCA. The meters are moving, but the sound just stops. The track is still playing, according to the app. The track is being played from the ssd. It happened on two different tracks that have been played hundreds of times with no issues. I have to reboot to get it to play again. What is going on? Do I need to warranty this unit? I can only make it through a few songs before it acts up. Unit is not running beta software.

@Shoupaloop

We apologize for any inconvenience caused.

Please answer a few questions.

  1. When playing music on your RS150b, does this symptom appear on all sound sources?
  2. In addition to the SSD music source connected to RS150b, does this symptom also appear on other music streaming apps such as radio, RoseTube, etc.?
  3. Does the same symptom appear even if you factory reset your RS150b?
    RS150b–>Settings–>System settings–>Factory reset

I only use the SSD with the RS150b (no streaming or anything.) I can try factory reset. Will I lose anything important?

So I started another listening session tonight. I verified cables were secure before I powered up the RS150b. Right at the 30 minute mark, audio drops out again. I did a factory reset and so far I am past the 30 minute mark with no drop-outs. Fingers crossed that corrected the issue.

And the audio dropped out at the one hour mark. Still under warranty. What do I need to do to get a new unit?

@Shoupaloop

We apologize for any inconvenience caused.

I have a few questions for you.

  1. When connecting RS150b to an amplifier, does the same symptom occur even if you connect it using a method other than RCA?
  2. When playing the SSD sound source built into the RS150b, does this symptom appear when playing a specific sound source?
  3. Does this symptom appear regardless of the sound source or sound file?

I removed the RCAs and used a digital coaxial cable today. Sound dropped at the 1 hour mark.

It has done this on multiple different files (it is not one specific file causing the issue.) It appears to be time-based…it just stops sending audio after 30 or 60 minutes. The meters still move, just no sound is output.

I switched over to HDMI from the coaxial (without restarting the Rose) and that is working. It does not drop out using HDMI. I probably got 90+ minutes and no issue (yet)

@Shoupaloop

We apologize for any inconvenience caused.

I have forwarded this to the software team.
They will check your problem and fix it if the symptom recurs.

So not a hardware issue like a bad output board?

@Shoupaloop

We apologize for any inconvenience caused.

I don’t think it’s a board problem.
We are currently reproducing the symptoms.
Please give us some time to check.

I cannot upload to the unit now either. The IP address is correct. Restarted the RS150b and the PC. Nothing. All these issues and I’m nearing the end of the warranty.

@Shoupaloop

I have forwarded your information to the hardware team. It is said that this symptom may appear because there is a problem with the power supply and the system becomes unstable.
In this case, the audio board must be replaced.

Lastly, please check a few things.

  1. When you say that this symptom appears only when using RS150b through a coaxial connection, does the same symptom appear even when using another coaxial cable?
  2. Please try playing the song in a different Radio or Rosetube app other than the SSD sound source. Please check if the same symptoms appear.

I cannot even activate/ select the Coaxial output anymore. A warning pops up that says DAC is not ready. Please wait a moment or reboot. Reboot did nothing to help.

@Shoupaloop

Please check one thing.
Is RS150–>Settings–>System info–>audio firmware displayed as 0000?
Does the message below appear?
If you have tried all of the above methods and they do not work, you may need to contact the distributor in the country where you purchased the RS150b for repair.

Since this issue is not recognized by XMOS, it does not seem to be resolved with a software update.
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@Shoupaloop

It seems that your RS150b is constantly having a problem with the DAC not being connected.
In that case, you need to replace the audio board of RS150b.
Contact the distributor in the country where you purchased the RS150B and request repairs.
eng.hifirose.com/Distributors

Thank you