Rs150b update error

Hello I’ve had the ROSE RS150B for a day, but I can’t use it because it doesn’t update to the very version it tells me

ERR_CONNECT_ TIMEOUT

Thank you for those who can help

Blockquote

@Gabri

We apologize for any inconvenience caused.
I will forward you the update file.
Please let us know the model name of your Rose device to the email address below.
eunseong96@citech.kr

Hello, I solved it by contacting my landline provider. After I explained the problem to him he changed the iPv protocol from 6 to 4 and assigning me a public ip address.

After connecting to the system and updating all apps as well. Quickly. Thank you