RS151 Software Update Freezes

Function ROSE OS
#1

I am not able to update the system software on my RS 151. Upon turning on, unit asks to upgrade system software (currently 5.9.08 to 5.11.03); however, the unit will either (1) not update system software, once it appears to have been downloaded, or 2) freeze during download. Same result if I initiate the update from the System Info Menu.

After un-plugging and resetting to factory, it will (sometimes) accept the download (that is, not freeze), but DOES NOT process the update. Turning off the unit after considerable time does not help.

Subsequent attempts to download result in downloading freezing at various points (32 and 7 seconds, usually). At this point, everything is frozen. Tried this (unplugging/factory reset and download) numerous times, with Ethernet, WIFI and Cellular data, all to no avail.

Unit was purchased new in march and I’m finally trying to set it up. I have reached out to MOFI, who has been unresponsive.

Any help would be greatly appreciated!

#2

Witaj
Jestem posiadaczem RS151 od niedawna,
W moim przypadku aktualizacja przebiegła szybko i sprawnie do wersji 12, ale problem pojawił się gdzie indziej. Mam również w zestawie Rose RSA780, PO aktualizacji do wersji 12 Rs 151 widzi odtwarzacz CD ale nie pozwala odtwarzacz plyt CD

#3

In my RS 151, it went through without any problems, first to 01, and then to 03.
I wonder why some people update fine, while others have problems, while my friends don’t have such problems with other manufacturers.

#4

@baenen
Hello,
To help us check and investigate this issue, please send your Rose ID (found in Settings > System Info) to the email address below.
shim1691@citech.kr

#5

@MAX21
Hello,
We have confirmed the issue you reported.
This will be resolved in the next Early Access (E/A) version.
In the meantime, if you switch to the Official version, it should work properly. Please go to Settings > System Info, tap “Use Official Version” at the bottom right, and update to v5.11.03.

#6

RÓŻA
Bardzo dziękuję za szybką odpowiedź,wróciłem już do wersji oficjalnej, poza tym jednym problemem wszystko działa u mnie idealnie w nowej wersji beta, skanowanie dysku, okładki, zapisane listy odtwarzania itp. Jak również nowa aplikacja ROSE ONE jest stabilna i bardzo szybka, zaznacze ze mam ją zainstalowaną na telefonie samsung Z fold 7.
Brawo ROSE

#7

@MAX21

We are actively working on a software update to resolve this issue and appreciate your patience while we prepare the fix.

We sincerely apologize for the inconvenience once again and remain committed to providing a more stable and reliable experience for all our users.

1 Like
#8

@baenen
Hello,

After reviewing the issue you described, it appears that your unit requires further inspection and repair.

Please contact the official HiFi ROSE distributor or dealer in the country where you purchased the product to arrange for inspection and repair.

You can find the contact information for HiFi ROSE distributors and dealers in each country at the link below:

HiFi ROSE Distributors & Dealers

Thank you.

#9

Hi, the link you sent indicates that the Distributor for the USA is Mofi. That is outdated information, as Mofi has advised me that beginning August 1, HiFi ROSE USA will manage U.S. sales and operations directly .

PLEASE ADVISE WHO I MAY CONTACT AS YOUR LINK HAS OUTDATED INFORMATION.

Steve

#10

@baenen

1. HiFi ROSE USA Contact Information

2. Authorized Dealers in the United States
Our authorized dealer network is currently being updated.

In the meantime, please refer to the dealer list available on the existing hifiroseusa.com website. The updated dealer information will be published as soon as it is finalized.

3. Product Availability
All HiFi ROSE products are currently available for purchase.

For product availability and inventory, please contact your local authorized dealer.

4. Warranty & Service for Products Purchased Through MoFi
Customers who purchased HiFi ROSE products through MoFi will continue to receive warranty and after-sales service through HiFi ROSE USA.

5. Existing Orders and Service Requests
We will make every effort to continue processing existing orders and service requests during the transition.

However, as some requests may not transfer successfully, if you have not received an update or need assistance, please contact us directly at:

We appreciate your patience and understanding during this transition. Our goal is to ensure a smooth handover while continuing to provide the best possible support to our customers.

Thank you for your continued support.